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Traeger Grills Day 6 Quiz

Total questions: 16

Worksheet time: 8mins

Name
Class
Date
1.

Commercial grills come standard with a 1 year warranty on parts

a)

True

b)

False

2.

Currently, a customer can purchase a commercial grill directly from our website.

a)

True

b)

False

3.

As a customer service representative, you will be responsible for troubleshooting issues for customers who have purchased commercial grills

a)

True

b)

False

4.

Traeger grills standard 3 year warranty will be voided if you use the grill for a commercial purpose

a)

True

b)

False

5.

All of the following will void the Traeger warranty except

a)

unapproved modifications

b)

commercial use

c)

second hand grills

d)

Purchase the grill off the website for your spouse

6.

How long is the Traeger Warranty

a)

1 year

b)

2 years

c)

3 years

d)

For commercial grills the warranty is 6 months

7.

The Traeger Warranty time frame is restarted if we have to send out a replacement part

a)

True

b)

False

8.

Sharing a Traegered meal you cooked for family and friends will void out the warranty

a)

True

b)

False

9.

Traeger requires its customer's to use Traeger branded pellets in order for the warranty to remain valid

a)

True

b)

False

10.

All of the following are situations that won't be included under the warranty except

a)

grease fires

b)

controller won't power on

c)

paint damage as a result of a fire

d)

paint fade from wear and tear

11.

When completing a sales case, if for some reason we mistype the credit card number, we can repeat the information back to the customer to make sure that we have it correct

a)

True

b)

False

12.

All of the following are places that you can purchase your Traeger product from and still initiate the return process EXCEPT

a)

a sponsored event

b)

purchased from am authorized Traeger Dealer

c)

phone

d)

web

13.

How many days from the original date of shipment are you given to initiate any return

(a)  

14.

It takes Traeger up to ______ business days to process a refund upon receipt of the return

a)

30 days

b)

14 days

c)

15 days

d)

10 days

15.

Rubs and Sauces are items that can not be returned to Traeger

a)

True

b)

False

16.

All of the following are states that Traeger parts are sent from except

a)

Tennessee

b)

Georgia

c)

Washington

d)

California