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WorksheetsGE102 - Midterm Quiz
Total questions: 16
Worksheet time: 23mins
It is the process of exchanging information and ideas, both verbal and non-verbal, within an organization.
(a)
This leads to communication gaps between employees, which causes confusion, wastes time, and reduces productivity
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An open communication the reduce barriers formed by individuals within organization that might help in progress to reach a common goal.
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This method of communication emphasizes that giving too much detail may get the audience bored and too little detail won’t make them involved. Use of jargon while communicating is not considered good for effective workplace communication.
(a)
This method of communication is focused in selecting a candidate that has strong speaking and writing skills, problem solving and self-motivation skills that are necessary among the workplace.
(a)
This type of barrier in workplace is related in different native languages that are observed in working in an organization. As everyone in organization are not comfortable with native language of the other person, language acts as a barrier for effective workplace communication
(a)
This type of barrier in workplace is related in employees that has different experiences, values, preferences and attitudes that may lead to a variety of assumptions.
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When we communicate, we tend to spend far more energy considering what we are going to say than listening to the other person.
(a)
Answering the phone or a live chat with a cheerful greeting and addressing the customer by name sets the tone for the rest of the conversation.
(a)
It is a method of subcontracting various business-related operations to third-party vendors.
(a)
Being professional can ensure a
positive first impression, successful interpersonal relationships and a lasting reputation within your organization and industry.
(a)
Being accountable in assignments and other commitments shows a responsible person who can do to accomplish a goal. In meeting deadlines, be on time to start a day, to meetings and any other work-related events, whether in person or virtual.
(a)
It's of utmost importance to be conscientious, and to responsibly follow-up to every customer communication you engage in with a solution, a forum for feedback, or helpful educational resources they can benefit from.
(a)
These are phone calls made to a company's customer service or support team and are initiated by the customer.
(a)
This phone call is initiated by a call center agent to a customer on behalf of a call center or client.
(a)
Explain IN YOUR OWN WORDS:
“While diversity enriches the environment,
it can also cause communication barriers."
