Criticism, Know

Answer, Know

Praise, Know

Information, Know

Absorb

Grab

Improve

Guarantee

Trainer of his employees, Implementer of ideas, Co-worker with other supervisors, Subordinate to his boss and Mediator of employee needs.

Giving instructions to employees, Implementer of ideas, Co-worker with other supervisors, Subordinate to his boss and Mediator of employee needs.

Trainer of his employees, the main source of ideas, Co-worker with other supervisors, Subordinate to his boss and Mediator of employee needs.

Trainer of his employees, Implementer of ideas, Co-worker with other supervisors, Subordinate to his boss and credit taker.

Technical Skills allows the supervisor to manage the work of employees

Human Relations Skills is the core of the Supervisor's job

Presentation skills and ability to present effectively is the core of the Supervisor's job

Conceptual Skills enables the supervisor to coordinate the work of employees and departments

You have new untrained employees and Your department was poorly managed before your arrival.

Employees expect to have their opinions heard.

You notice low employee morale, high turnover, absenteeism and work stoppage.

Employees begin depending on you to make all their decisions.

Employees are performing tasks that require handling cash.

Employees are performing routine tasks over and over.

You want employees to understand that they have to maintain certain standards or procedures.

Employees lose interest in their jobs and in their fellow workers.

You can count on your employees because they are trustworthy and experienced

You cannot provide regular feedback to employees to let them know how well they are doing their jobs

You don’t understand your responsibilities and hope your employees can cover for you.

You might make your employees feel insecure because you are not available

You want employees to share in decision making and problem solving duties

You have a large or complex problem that requires a lot of input to solve

There is not enough time to get everyone’s input

You want to encourage team building and participation

Supervisors inspire employees and believe that change is a necessary part of making things better

Supervisors believe that change in the way things are done is disruptive

Supervisors are experts in doing what their employees do

Supervisors must use their authority to get the employees to do the job

Giving constructive plan and strategy in order to face the challenges in the workplace.

Employees demand for more challenging task to be given to them.

High absenteeism rates, High turnover rates, Increase in the number of accidents, Excessive breakage or waste, Unusually high number of complaints or grievances received from employees.

Employees actively participate in any discussion organized during departmental meeting.

Identify purpose - Supervisor select the content - Choose method - Speaker sends message - Listener receives message - Speaker checks understanding

Identify purpose - Agree on content - Communicate face to face - Speaker sends message - Listener receives message - Speaker checks understanding

Identify purpose - Agree on content - Choose method - Speaker sends message - Speaker checks understanding

Identify purpose - Agree on content - Choose method - Speaker sends message - Listener receives message - Speaker checks understanding

Upward communication

Downward communication

Lateral communication

Face to Face communication

Tell your employees on the problems, Prioritize problems and select a problem to solve, Develop possible solutions, Obtain feedback about the solutions, Implement the best solution, Evaluate the results of the solution.

Brainstorm to define problems, Prioritize problems and select a problem to solve, Develop possible solutions, Obtain feedback about the solutions, Implement the best solution, Evaluate the results of the solution.

Brainstorm to define problems, Prioritize problems and select a problem to solve, Develop possible solutions, Implement the best solution, Evaluate the results of the solution.

Tell your employees on the problems, Prioritize problems and select a problem to solve, Develop possible solutions, Obtain feedback about the solutions, Implement the best solution

Communication problems

Organizational problems

High cooperation between Top management, Managers, and co workers

Individual differences