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Worksheets

Tools of KPI

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

Total sales / total number of tickets

a)

Unit per ticket

b)

Average Basket

c)

Revenue per hour

d)

Conversion

2.

Quantity sold / total commissioned working hours

a)

Productivity

b)

Unit per ticket

c)

Revenue per hour

d)

Average basket

3.

Total sales / Total number of visitors

a)

Unit per ticket

b)

Revenue per visitor

c)

Productivity

d)

Average basket

4.

Quantity sold / number of tickets

a)

Average price

b)

Productivity

c)

Average basket

d)

Unit per ticket

5.

Number of tickets / total number of visitors

a)

Average basket

b)

Productivity

c)

Conversion

d)

Revenue per hour

6.

KPI stands for

a)

Keys product indicator

b)

Key performance indicators

c)

Key personal information

d)

Key personal indicators

7.

What is response count target for the store

a)

50

b)

75

c)

80

d)

above 85

8.

Choose 3 correct tools to increase the productivity

a)

Selling techniques

b)

Product knowledge

c)

Enthusiasm and positive vibes

d)

Suggest online

9.

VOC stands for

a)

Vision of customer

b)

Visitors or customers

c)

Voice of customer

d)

Vibes of customers

10.

What is store OSAT target

a)

5-6

b)

9-10

c)

8-9

d)

7-8