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GEMPLS Final Review

Total questions: 91

Worksheet time: 46mins

Name
Class
Date
1.
Information, text, numbers
 is data
a)
True
b)
False
2.
Decreases one decimal place at a time. Values are rounded when decimals are decreased
a)
decrease decimal
b)
Determine
3.
charts and graphs are visual representations of worksheet data.
a)
True
b)
False
4.
examine in detail for purpose of explanation
a)
Determine
b)
Explain
c)
Analyze
d)
Formula
5.
Cause something to occur, result
a)
Table
b)
Excel
c)
Determine
d)
Format
6.
describe in detail relevant facts, cause, give reason
a)
Explain
b)
Determine
c)
Decimal
d)
Borders
7.
 At work, Amanda makes sure she resolves conflict quickly and listens to all sides. What is she accomplishing?
a)
 Conflict management as a team member
b)
Conflict management as a leader 
c)
Ethical decision making
d)
Goal setting
 
8.
.Which of the following is something you should NOT concern yourself with when making an ethical decision
a)
Is it legal?
b)
Is it cost effective? 
c)
Is it beneficial?  
d)
Could my family and managers respect my decision?
9.
Which of the following can change the context of a word?
a)
Eye-contact
b)
Volume
c)
Posture 
d)
Emphasis
10.
What is the appropriate distance for social space?
a)
 4-12 inches 
b)
4-12 feet 
c)
2-4 inches 
d)
2-4 feet
11.
Which of the following is NOT a trait of aggressive personalities?
a)
 Helpful
b)
Impatient 
c)
Obnoxious 
d)
Pushy
12.
When creating a presentation, what is the acceptable minimum font size?
a)
22 point
b)
24 point 
c)
26 point
d)
28 point
13.
Which of the following is the ability of team members to give up an idea of their own to consider or use ideas of others?
a)
Cooperation
b)
Compromise 
c)
Conglomeration 
d)
Collaboration
14.
What is the ability to handle different people and their different attitudes?
a)
Adaptability
b)
Dependability
c)
Responsibility  
 
d)
Tolerance
 
15.
Where can you find the section of supplemental materials within a textbook?
a)
Glossary 
b)
Prolog
c)
Appendix 
d)
Table of Contents
16.
Which of the following is NOT an employability skill?
a)
Ethical behavior
b)
Teamwork  
c)
Technology
d)
Sales
17.
Which of the following describes mannerisms?
a)
 Style of speaking or behaving 
b)
Dressing appropriately
c)
Values and standards
d)
Working effectively with others
18.
 Which of the following is a leadership skill?
a)
Breaking new ground 
b)
Anticipating problems  
c)
Treating everyone fairly
d)
Prioritizing
19.
 Which of the following is important when using technology?
a)
 Governance  
b)
Credentialing
c)
 Ethical conduct
 
d)
 Preparation
 
20.
Which of the following is a way to exhibit professionalism?
a)
Certifications  
b)
Teamwork 
c)
Technology
d)
Speech
21.
 Which of the following is considered the most important skill in the workplace?
a)
 Effective communication 
b)
 Knowledge of technology 
c)
Certifications or licensures
d)
Leadership strategies
22.
Employability negative work behaviors and personal qualities which make individuals more likely to gain employment and succeed in their chosen career
a)
True
b)
False
23.
Professionalism  specific style of behavior in the workplace
a)
True
b)
False
24.
Mannerisms
a)
values or standards which direct the way individuals interact with others
b)
transferring information from one place to another, whether it is vocally,  written, visually or non-verbally 
c)
style of speaking or behaving
25.
Being able to evaluate arguments and information quickly, solve problems  creatively and identify mistakes with efficiency
a)
Academic Preparation
b)
Problem Solving
c)
Critical Thinking
26.
working effectively and efficiently with others
a)
Teamwork
b)
Leadership
c)
Critical Thinking
d)
Academic Preparation
27.
Employability • Involves skills which are needed to be effective in any job market or workplace, examples include:
attendance 
on-time arrival
meeting deadlines
working toward personal and team goals  ethical use of technology
a)
True
b)
False
28.
Jane dresses according to the employee handbook and participates actively in group conversations presenting herself with integrity John wears shorts and ball caps to work, speaks with sarcasm and does not take his job seriously Which of the two is acting with more professionalism?
a)
Jane
b)
John
29.
 Effective Communication Skills • Include the following: 
leadership 
time management
knowledge of technology 
stress management 
work-life balance 
productive work habits
a)
True
b)
False
30.
Effective Communication Skills • Can be implemented through: – writing • using correct grammar, punctuation and spelling • includes items such as memos, reports, e-mails and faxes – non-verbal communication • using body language, eye contact and facial expressions to show interest in the conversation • making non-verbal communication agree with verbal communication
a)
True
b)
False
31.
Is being able to evaluate arguments and information quickly, solve problems creatively and identify mistakes with efficiency • Is developing more ideas and making fewer mistakes
a)
Thinking Power
b)
Critical speech
c)
Critical thinking
d)
Thinking out of the box
32.
Requires gathering reliable information, assessing the information for answers and selecting a suitable solution based on the situation – every job will present problems which must be solved effectively and efficiently • Is especially helpful in management and customer service professions
a)
Adding it up
b)
Critical Thinking
c)
Problem Solving
d)
Solving 
33.
Problem Solving Skills • Can be implemented through: – brainstorming • coming up with as many solutions as possible – trial and error • trying out all of the possible solutions and ruling out those which do not work – experience • using solutions which have worked in the past
a)
True
b)
False
34.
Teamwork • Is working effectively and efficiently with others  – allows tasks to be completed quickly and accurately, allowing a company to take on more work and generate more revenue • Can lead to positive working relationships, improved working environments and a decrease in stress both at home and in the workplace
a)
True
b)
False
35.
Teamwork Skills Can be implemented through: – looking at conflict objectively • step back and away from the conflict and look at the facts, recognize assumptions and alternative viewpoints – focusing on the problem and not people • separate a problem from people and moderate the resolution process
a)
True
b)
False
36.
Misuse of power may cause which of the following? 
a)
 Promotion 
b)
Increased productivity 
c)
Conflict 
d)
 Cooperation
37.
 Which of the following is an effective conflict prevention and management technique?
a)
Honesty 
b)
Compassion
c)
Avoidance 
d)
Stress
38.
 Amy is working on a group project when several members of the team begin to argue about the best approach to take with the project. What can Amy do to best manage the conflict?
a)
Explain to the team why her idea is the most effective 
b)
Complete the project on her own
c)
Report her teammates to management
d)
Strive to maintain a positive working environment
39.
As a leader managing conflict, which of the following should you accomplish?
a)
Choose who is right 
b)
Resolve conflict quickly 
c)
Let everyone know you are boss 
d)
Vary your management style
40.
What is the study and examination of moral and social responsibilities?
a)
 Ethics
b)
Communication 
c)
Ergonomics 
d)
 Public relations
41.
Which of the following is NOT related to verbal communication?
a)
 Inflection
b)
Emphasis
c)
Personal space 
d)
Volume
42.
 How may a person’s tone of voice change to indicate a question?
a)
Raising voice at the end of message
b)
 Lowering voice at the end of message 
c)
Raising voice at the beginning of message 
d)
Lowering voice at the beginning of message
43.
 Jamie’s partner for a project has a passive-aggressive personality.  What is the best way to work with her?
a)
Procrastination 
b)
Directness 
c)
Stubbornness
d)
Motivation
44.
 Which of the following is a common use for commas?
a)
Separating two elements
b)
Separating unrelated adjectives 
c)
Connecting two independent clauses
d)
Connecting two dependent clauses
45.
Which of the following is NOT a popular use of spreadsheet applications?
a)
 Calculating financial information 
b)
Document sharing
c)
Creating charts and graphs 
d)
Organizing numerical and textual data
46.
Which of these programs allows multiple users to work on related tasks at the same time?
a)
 Microsoft® SharePoint®
b)
Microsoft® Excel® 
c)
Microsoft® Word 
d)
Microsoft® PowerPoint®
47.
Courts have upheld the right of corporations to review the e-mail of employees who use company resources to send e-mail messages. Which of the following is NOT considered a company resource?
a)
Hardware 
b)
Software
c)
Web browsers 
d)
Time
48.
What type of software controls the hardware of a computer?
a)
 Desktop publishing software 
b)
 Desktop publishing software B. Spreadsheet applications 
c)
Groupware applications 
d)
Operating system applications
49.
Judy enjoys working in groups and bouncing ideas off of other group members.  Which of the following describes Judy?
a)
Introverted
b)
Extroverted 
c)
Adaptable
d)
Dependable
50.
John’s friend just lost his grandfather and John has been a great shoulder to cry on during this tough time. What is this an example of?
a)
Self control 
b)
Empathy
c)
Respect 
d)
Courtesy
51.
Which of the following is NOT a positive reward for good ethics?
a)
Given less responsibility
b)
Respected more in the workplace
c)
Trusted by co-workers 
d)
Admired by friends and family
52.
Which of the following is NOT useful for staying organized at school?
a)
Creating reminders for homework 
b)
Skipping homework to have more time for extra-curricular activities
c)
Dating all work and keeping in order
d)
Color coding school subjects
53.
What is the total sum of money to be paid out to employees at a given time?
a)
Record
b)
Payroll 
c)
Directory 
d)
Savings account
54.
Which of the following would be a practical reason to use money in your savings account?
a)
College tuition 
b)
Concert tickets
c)
New wardrobe 
d)
Social activities
55.
Which of the following is an effective money management tool?
a)
Dating all work and keeping it in order
b)
 Color coding different subjects
c)
Creating reminders
d)
Saving money for personal items
56.
Matt had a paper to write and a football game in the same night. After school, he watched television and hung out with friends. He went to his football game and planned to write his paper afterward, but he was too tired. How could Matt have allocated his time more efficiently?
a)
By deciding earlier he was not going to do the paper
b)
By writing the paper right after school and before his game
c)
By skipping his football game and writing his paper
d)
By asking his teacher to let him turn it in late
57.
What is one way to produce the best Internet search results?
a)
Use unreliable sources
b)
Use quotation marks around entire phrase 
c)
Use quotation marks around specific words 
d)
Use only one search engine
58.
Where can you find the list of terms and definitions used throughout a book?
a)
Glossary 
b)
Index 
c)
Table of contents
d)
Appendix
59.
Which of the following editorial research styles was created by the American Psychological Association?
a)
MLA
b)
MLB
c)
APA
d)
ALM
60.
What is the unauthorized use of information?
a)
Copyright
b)
Property infringement 
c)
Libel 
d)
Plagiarism
61.
Which of the following is NOT protected by copyright laws?
a)
Printed material
b)
Art work and pictures 
c)
Intellectual thoughts
d)
Audio recordings
62.

Which of the following is NOT a method of organizing information mentioned in the presentation?

a)

Outlines

b)

Diagrams

c)

Flash cards

d)

Flow charts

63.

Which of the following is NOT a communication style?

a)

Passive assertive

b)

Passive aggressive

c)

Passive

d)

Assertive

64.

Which of the following communication styles can be referred to as a “broken record”?

a)

Passive assertive

b)

Passive aggressive

c)

Passive

d)

Assertive

65.

Which of the following communication styles can involve manipulation or intimidation to achieve an end goal?

a)

Passive assertive

b)

Aggressive

c)

Passive

d)

Assertive

66.

Which of the following communication styles includes the desire to avoid conflict, but still tries to get things done in their favor with manipulation?

a)

Passive assertive

b)

Passive aggressive

c)

Passive

d)

Aggressive

67.

Which of the following is the meaning or subject of information being communicated?

a)

Message

b)

Medium

c)

Receiver

d)

Feedback

68.

Which of the following is the person or group from which the information is meant?

a)

Message

b)

Medium

c)

Receiver

d)

Feedback

69.

Which of the following is a distraction which interrupts the message from being understood”?

a)

Roadblock

b)

Noise

c)

Feedback

d)

Channel

70.

Which of the following is NOT a part of the listening process?

a)

Hearing

b)

Understanding

c)

Focusing

d)

Talking

71.

Which of the following is known as casual listening?

a)

Active listening

b)

Passive listening

c)

Non-verbal listening

d)

Aggressive listening

72.

Which of the following is NOT an example of non-verbal communication?

a)

Eye contact

b)

Facial expressions

c)

Text of the speech

d)

Gestures

73.

Using open body language helps send which kind of message?

a)

Positive

b)

Negative

c)

Aggressive

d)

Passive

74.

Facial expressions aid in all of the following EXCEPT?

a)

Setting the tone of the conversation

b)

Providing feedback

c)

Providing clues to the speaker of audience comprehension

d)

Breaking through the stress in the room

75.

Which of the following is NOT a component of paralinguistic non-verbal communication?

a)

Tone

b)

Pitch

c)

Inflection

d)

Facial expressions

76.

Which of the following is NOT TRUE about the use of humor?

a)

Humor is always encouraged in all situations

b)

Humor allows for a more friendly approach

c)

Humor can break through the stress in a room

d)

Humor is discouraged in certain situations

77.

Which of the following can be used to influence attitudes toward a product, idea or issue?

a)

Propaganda

b)

Bandwagon techniques

c)

Glittering generalities

d)

“Either/or” fallacy

78.

Which of the following is referred to as “keeping up with the Joneses”?

a)

Propaganda

b)

Bandwagon techniques

c)

Glittering generalities

d)

“Either/or” fallacy

79.

Which of the following uses important sounding words in a general statement which have no true meaning and cannot be proved or disproved?

a)

Propaganda

b)

Bandwagon techniques

c)

Glittering generalities

d)

“Either/or” fallacy

80.

Which of the following leaves no room for compromise or gray area?

a)

Propaganda

b)

Bandwagon techniques

c)

Glittering generalities

d)

“Either/or” fallacy

81.

Which of the following is NOT a key economic factor influencing the communication industry?

a)

Standard of living

b)

Per capita income

c)

Currency stability

d)

Opportunity cost

82.

__________ is the interchange of thoughts, opinions, or information by speech, writing or signs.

a)

Communication

b)

Transmission

c)

Research

d)

Analysis

e)

Discussion

83.

_________ assists in ordering ideas into a logical flow or process.

a)

Writing

b)

Developing

c)

Arranging

d)

Organizing

e)

Speaking

84.

Maggie and Mai Lee are discussing their plans for the football game tomorrow night over the telephone. The telephone would be considered a ____________.

a)

Information source

b)

Channel or media

c)

Message

d)

Receiver

e)

Sender

85.

Brandon and Amber are talking about which gift they should buy their parents for their anniversary. Brandon is not willing to compromise his gift idea for anything. This is an example of ____________ communication.

a)

Passive

b)

Aggressive

c)

Assertive

d)

Passive-aggressive

e)

Passive-assertive

86.

The __________ source is the communicator or transmitter of the information

a)

Communication

b)

Information

c)

Transmission

d)

Written

87.

Daniel and Melody are eating lunch together in the cafeteria. Melody asked Daniel about how well he did on his algebra test. Daniel answering Melody’s question is an example of ______________.

a)

Feedback

b)

Noise

c)

Message

d)

Receiver

e)

. Information source

88.

The two types of listening are __________ and __________.

a)

Casual; business

b)

Assertive; passive

c)

Functional; dysfunctional

d)

Active; selective

e)

Active; passive

89.

To establish credibility with the audience and an inviting atmosphere, the speaker should maintain steady _______.

a)

Handshake

b)

Facial expressions

c)

Eye contact

d)

Body posture

e)

Gestures

90.

Kelly is giving a presentation to the class about the importance of eating healthy. The rest of the classmates are sitting in their desks while she is presenting her topic. Kelly’s distance in relation to her classmates is her _____________.

a)

Paralinguistic

b)

Proximity

c)

Inflection

d)

Orientation

e)

Tone

91.

The ideas or facts that help spread a person’s cause or damage another’s are called ____________.

a)

Propaganda

b)

Bandwagon

c)

Communication

d)

Politics

e)

Purpose

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