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Spring 2018 Principles of Business Final Exam Review

Total questions: 59

Worksheet time: 30mins

Name
Class
Date
1.

Which is the correct order for the product life cycle.

a)

Growth, Decline, Introduction, Maturity

b)

Introduction, Growth, Decline, Maturity

c)

Introduction, Growth, Maturity, Decline

d)

Maturity, Growth, Decline, Introduction

2.

A _______is a product, service or idea that is extremely popular for a very brief period of time

a)

Popular Product Life Cycle

b)

Fad Product Life Cycle

c)

Seasonal Product Life Cycle

d)

Niche Product Life Cycle

3.

A _______ is a small section of a regular market. Since the market is so small there is very little competition but also less overall customers. For example, a niche market would be an exotic meat market that sells elk, deer and wild boar meat.

a)

Popular Product Life Cycle

b)

Fad Product Life Cycle

c)

Seasonal Product Life Cycle

d)

Niche Product Life Cycle

4.

A __________is a product or service that has periods of high and then low demand. Sales would peak in the Summer (July and August) and they would have very few or no sales in the winter.

a)

Popular Product Life Cycle

b)

Fad Product Life Cycle

c)

Seasonal Product Life Cycle

d)

Niche Product Life Cycle

5.

A new product is introduced into the marketplace.

a)

Growth

b)

Maturity

c)

Introduction

d)

Decline

6.

More and more people purchase the product and begin to use it.

a)

Growth

b)

Maturity

c)

Introduction

d)

Decline

7.

This is the period when sales of a product increase more slowly. The product or service has reached its peak of popularity.

a)

Growth

b)

Maturity

c)

Introduction

d)

Decline

8.

As profits decrease, the company must decide to change the product or how they are marketing it to increase sales.

a)

Growth

b)

Maturity

c)

Introduction

d)

Decline

9.

Word or group of words used to distinguish product from competitors product.

a)

Brand Name

b)

Logo

c)

Slogan

d)

Jingle

10.

A symbol associated with the product.

a)

Brand

b)

Logo

c)

Slogan

d)

Jingle

11.

Short, catchy phrase attached to the product.

a)

Brand

b)

Logo

c)

Slogan

d)

Jingle

12.

A market niche is a small section of a larger Market. Each business in the industry can specialize in their particular niche.

a)

True

b)

False

13.

What four major categories is the marketing mix is usually divided into?

a)

Product, Price, Place and Promotion.

b)

Product, Price, Color, Sale,

c)

Cost, Color, Promotion, Place

14.

The Product includes researching, product development, packaging and branding.

a)

True

b)

False

15.

Promotion is advertising, sales promotion and publicity.

a)

True

b)

False

16.

Pricing mix is determining the wrong price to charge for your product or service.

a)

True

b)

False

17.

Place is where will you sell your product?

a)

True

b)

False

18.

E-commerce or electronic commerce is

a)

Going to a brick and mortar store to purchase items.

b)

using the internet to exchange information and conduct business.

19.

Which of the following is not an advantage of e-commerce?

a)

Allows customers to order and pay for goods over the internet

b)

Lower set-up costs than traditional business

c)

Only available 8:00 am - 5:00 pm Monday through Friday

d)

Market goods globally

e)

Faster and more efficient communication with customers

20.

Customers are hesitant to shop online because they worry about their credit cards being misused.

a)

True

b)

False

21.

Why are YouTube commercials typically longer than regular TV commercials?

a)

Because people like to watch longer videos online.

b)

Because it's more expensive to post videos online that television.

c)

Because companies don’t have to pay for the airtime.

22.

Advertisers try to make consumers feel like everyone else has the product and if you don’t have it you’ll be left out.

a)

Bandwagon

b)

Snob Appeal

c)

Humor

d)

Emotional appeal

23.

Advertisers make the case that using the product means the consumer is better/smarter/richer than everyone else.

a)

Bandwagon

b)

Snob Appeal

c)

Humor

d)

Emotional appeal

24.

Advertisers use humor to connect with consumers often advertisements have little to do with the product/service.

a)

Plain Folks

b)

Humor

c)

Snob Appeal

d)

Emotional appeal

25.

Advertisers appeal to fears, joys, and sense of nostalgia.

a)

Plain Folks

b)

Humor

c)

Snob Appeal

d)

Emotional appeal

26.

Advertisers use statistics,research, or other data to make the product appear to be better than competitors.

a)

Plain Folks

b)

Facts and Figures

c)

Snob Appeal

d)

Bandwagon

27.

Advertisers implies that people just like YOU use the product.

a)

Testimonial

b)

Facts and Figures

c)

Snob Appeal

d)

Plain Folks

28.

Advertisers use celebrities to endorse their product indicating they use the same product.

a)

Facts and Figures

b)

Testimonial

c)

Snob Appeal

d)

Plain Folks

29.

It is the businesses responsibility to protect the privacy of their customers.

a)

True

b)

False

30.

When two managers email each other is this an example of vertical or horizontal communication?

a)

Vertical

b)

Horizontal

31.

Almost everyone has the same beliefs about what is ethical behavior.

a)

True

b)

False

32.

Employees at the top level of management in a business are

a)

executives

b)

mid-managers

c)

entrepreneurs.

d)

supervisors

33.

Executives spend most of their time on

a)

implementing activities.

b)

organizing activities.

c)

staffing activities.

d)

planning and controlling activities.

34.

Expert influence is the ability to get others to accomplish tasks because group members recognize that the leader has special knowledge in the area.

a)

True

b)

False

35.

When managers involve employees in the decision making they are using strategic management.

a)

True

b)

False

36.

When a manager is working with part-time or temporary employees, should he use tactical or strategic management?

a)

Tactical

b)

Strategic

37.

When a manager emails one of his employees it is an example of ____________communication?

a)

horizontal

b)

vertical

c)

oral

38.

Leadership is the ability to motivate individuals and groups to accomplish important goals.

a)

True

b)

False

39.

Supervisors often have non-management duties in addition to their management work.

a)

True

b)

Fals

40.

Supervisors spend most of their time on the ____________________ management function.

a)

implementing

b)

planning

c)

controlling

d)

organizing

41.

The combined use of tactical and strategic management is known as

a)

mixed management.

b)

mismanagement.

c)

management by committee

d)

management by others.

42.

The organizing management function involves identifying and arranging the work and resources needed to achieve the goals that have been set.

a)

True

b)

False

43.

The controlling management function determines to what extent the business is accomplishing the goals it set out to reach.

a)

True

b)

False

44.

The members of Kimberly’s work unit support her because they like her and believe she has the best interests of her employees in mind. This is an example of

a)

identity influence

b)

expert influence.

c)

reward influence.

d)

position influence.

45.

The staffing management function

a)

means identifying and arranging the resources needed to get the job done.

b)

measures how well an organization is accomplishing its goals.

c)

includes all of the activities involved in obtaining and compensating employees.

d)

involves getting the day-to-day work of the organization done.

46.

Top-level managers such as presidents and chief executive officers, with responsibilities for the direction and success of the entire business, are called ____________________.

a)

supervisors

b)

executives

c)

mid-managers

47.

Work groups are a good way for employees to gain experience with management activities.

a)

True

b)

False

48.

Leadership skills can be developed through studying leadership, participating in organizations and activities, practicing leadership at work, observing leaders, working with a mentor, and doing a self-analysis and asking for feedback.

a)

True

b)

False

49.

________ manager are specialists with responsibilities for specific parts of a company’s operations.

a)

Top

b)

Middle

50.

More and more people purchase the product and begin to use it.

a)

Maturity

b)

Decline

c)

Growth

d)

Slogan

51.

As profits decrease, the company must decide to change the product or how they are marketing it to increase sales.

a)

Decline

b)

Maturity

c)

Growth

d)

Fad

52.

Service or idea that is extremely popular for a very brief period of time

a)

Decline

b)

Maturity

c)

Growth

d)

Fad

53.

A small section of a regular market. Because the market is so small there is very little competition but also less overall customers.

a)

Decline

b)

Niche

c)

Growth

d)

Fad

54.

Periods of high and then low demand. Sales would peak in the Summer (July and August) and they would have very few or no sales in the winter

a)

Decline

b)

Niche

c)

Seasonal

d)

Fad

55.

Word or group of words used to distinguish product from competitor's products

a)

Logo

b)

Slogan

c)

Brand Name

56.

A symbol associated with the product.

a)

Logo

b)

Slogan

c)

Brand Name

57.

Short, catchy phrase attached to the product.

a)

Logo

b)

Slogan

c)

Brand Name

58.

Your logo should contain more than 4 colors.

a)

True

b)

False

59.

Practices that ensure the appropriate standards of conduct are observed in a company's relationships with everyone who is a part of the business or affected by the business' activities.

a)

Ethical Business Practices

b)

Core Values

c)

Formal Influence

d)

Informal Influence