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WorksheetsReview 1
Total questions: 16
Worksheet time: 8mins
The Lyft Day goes from ______ to ______.
5:00 AM - 4:59 AM
4:59 AM - 5:00 AM
5:00 AM - 5:00 PM
Before making a change to a driver's address, you should verify their identity by....
2 Step Verification
3 Step Verification
Asking for a copy of Driver's License
Verifying Last 3 Rides on Account
This tool will help you determine the requirements for a driver based on their region.
Zendesk
Market Matrix
TOM
Pay Reviewer
For overall rating, drivers are based on the last ______ rated rides.
100
90
75
80
True Or False: Lyft Support can unsubscribe from our emails a user in TOM if requested.
True
False
We are allowed to provide callers with the last name and phone numbers upon request.
True
False
What is the tool used to verify accounts?
TOM
Zendesk
Stripe
Slack
How much is the Express Pay fee?
5.00
5.50
0.50
50
What are the two ways drivers can receive their earnings?
Direct Deposit
Express Pay
Paypal
Express Drive
When requesting a ride, which Ride type requires the destination to be set prior to the request?
Standard
Shared
XL
Lux
Lyft Fees also includes the tips a driver receives from their passengers.
True
False
What day of the week should Drivers receive their Weekly Feedback Summary?
Monday
Tuesday
Wednesday
Thursday
Friday
Drivers must submit changes to banking information by 11:59 pm by this day in the week. What day is it?
Monday
Tuesday
Wednesday
Thursday
Friday
The markets where Lyft operates are identified by what?
Airport Codes
City Abbreviations
City Codes
An agent's internal knowledge base within Zendesk is known as ______________.
TOM
Incentives Portal
Pay Reviewer
Agent Help Center
Transfers/deposits for the previous week begin processing on _________.
Monday
Tuesday
Wednesday
Thursday
Friday
