wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

Review 1

Total questions: 16

Worksheet time: 8mins

Name
Class
Date
1.

The Lyft Day goes from ______ to ______.

a)

5:00 AM - 4:59 AM

b)

4:59 AM - 5:00 AM

c)

5:00 AM - 5:00 PM

2.

Before making a change to a driver's address, you should verify their identity by....

a)

2 Step Verification

b)

3 Step Verification

c)

Asking for a copy of Driver's License

d)

Verifying Last 3 Rides on Account

3.

This tool will help you determine the requirements for a driver based on their region.

a)

Zendesk

b)

Market Matrix

c)

TOM

d)

Pay Reviewer

4.

For overall rating, drivers are based on the last ______ rated rides.

a)

100

b)

90

c)

75

d)

80

5.

True Or False: Lyft Support can unsubscribe from our emails a user in TOM if requested.

a)

True

b)

False

6.

We are allowed to provide callers with the last name and phone numbers upon request.

a)

True

b)

False

7.

What is the tool used to verify accounts?

a)

TOM

b)

Zendesk

c)

Stripe

d)

Slack

8.

How much is the Express Pay fee?

a)

5.00

b)

5.50

c)

0.50

d)

50

9.

What are the two ways drivers can receive their earnings?

a)

Direct Deposit

b)

Express Pay

c)

Paypal

d)

Express Drive

10.

When requesting a ride, which Ride type requires the destination to be set prior to the request?

a)

Standard

b)

Shared

c)

XL

d)

Lux

11.

Lyft Fees also includes the tips a driver receives from their passengers.

a)

True

b)

False

12.

What day of the week should Drivers receive their Weekly Feedback Summary?

a)

Monday

b)

Tuesday

c)

Wednesday

d)

Thursday

e)

Friday

13.

Drivers must submit changes to banking information by 11:59 pm by this day in the week. What day is it?

a)

Monday

b)

Tuesday

c)

Wednesday

d)

Thursday

e)

Friday

14.

The markets where Lyft operates are identified by what?

a)

Airport Codes

b)

City Abbreviations

c)

City Codes

15.

An agent's internal knowledge base within Zendesk is known as ______________.

a)

TOM

b)

Incentives Portal

c)

Pay Reviewer

d)

Agent Help Center

16.

Transfers/deposits for the previous week begin processing on _________.

a)

Monday

b)

Tuesday

c)

Wednesday

d)

Thursday

e)

Friday