A technician is notified of an inkjet printer not printing properly. The user’s computer has the printer software

loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly.

Which of the following would the technician typically perform FIRST to resolve the issue?

A technician is tasked with setting up a workstation in a new location. The technician realizes there is no

network connectivity and the workstation’s NIC does not have a link light. Given the connection in the wall is

correctly labeled, which of the following would be BEST for the technician to use NEXT?

A technician is responsible for setting up laptops in a room for a small conference. The laptops need to

communicate with each other as well as a workstation in the room. The workstation has a wireless expansion

card. A switch is not available for the laptops and they cannot access the corporate network. Which of the

following does the technician need to implement?

Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent

backlighting? (Select TWO).

A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed?

A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it

seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST

likely the problem?

A customer signed up for the mobile pay service to use with their first generation smartphone but it does not

work at any place that supports the mobile pay service. Which of the following is missing from the customer’s

smartphone?

A customer states that when booting up the workstation, there is a message that says “no operating system

detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a

USB drive. Which of the following should a technician perform to resolve the problem?

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be

configured in a RAID array, but the RAID card does not support SSD. Which of the following would the

technician verify in order to use the new drives?

Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect

to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the

technician do to resolve the problem?

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the

following is the MOST likely reason?

Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video

to the second monitor. Which of the following is MOST likely the cause of this anomaly?

A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed

labels. The special label stock is new and appears to be fine. Which of the following should the technician

perform FIRST when troubleshooting this problem?

A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to

identify the issue?

A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?

A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure?

A user reports that the mouse is not working properly. The technician notices on the user’s workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the

cause of the issue?

A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is

not displaying anything on the screen and is not making any sounds during boot up. Which of the following

should be used to further troubleshoot the workstation?

A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will

allow the user to change the file system on the hard drive?

A user states there are multiple small black dots on an LCD screen. Which of the following should be done to

resolve the issue?

After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive’s laptop. The projector shows a message that reads “No video signal”. Which of the following is the FIRST thing that the technician should do?

A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the

following is the MOST likely cause?

A customer has left a computer monitor on over the weekend and now notices slight discoloration of the

screen. This is an example of:

A network printer is online and ready. The accounting group is unable to print to this network printer, but other

departments can. Which of the following would the technician use to resolve the problem?

A user has reported that the company notebook is performing some random mouse actions requiring the user

to make a lot of typing corrections. How can the technician solve the issue for the user?

Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?

A workstation has a network link light, but it cannot access internal network resources. Which of the following is

the MOST likely cause of the issue?

The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the

following issues are the MOST likely reasons? (Select TWO).

A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on

the LCD display. There is paper in the trays and the toner was recently changed. The system administrator

goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on

the local machines. Which of the following should the system administrator do to get the printer functioning

again?

A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the

system powers off. Ann reports that this started after she installed and began using CAD software. The hard

drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the

following is MOST likely the issue?

A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens.

The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified

that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps

should the technician perform NEXT?

A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the

following components of the laptop should be verified FIRST to ensure power compatibility before traveling?

Which of the following network devices uses NAT to convert private IP addresses into public IP addresses?

Which of the following would BEST protect equipment from power spikes?

Which of the following are examples of multimedia devices? (Select TWO).

When replacing the CPU in a laptop, which of the following locations should have thermal grease applied?

On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?

Which of the following cable types would be the BEST option to transmit video 2000 feet (609.6 meters) without the use of a repeater?

When computers are connected on a network in a manner where the data flows to a central point and then back out describes which of the following networks?

Which of the following cables uses both the T568A and T568B standards?

Which of the following is the number of bits that comprises an IPv6 address?

Which of the following should be avoided when installing a laser printer?

Which of the following is the subnet mask for a Class B IP address?

Which of the following is a private class B IP address?

When a power supply does not meet minimum requirements for a motherboard, which of the following can happen?