Free Printable Complaint Letter

Worksheets

Complaint Letter

Total questions: 16

Worksheet time: 8mins

Name

Class

Date

What type of letter is the complaint letter?

Formal Letter

Informal Letter

How many paragraphs are there in the body of the complaint letter?

What's the content of the first paragraph?

The first paragraph in the body of your letter is used to explain what the complaint is about.

The first paragraph gives details about what is wrong with the product.

The first paragraph is used to explain what the writer wants to do about the situation.

What should be the content of the second paragraph?

The second paragraph in the body of your letter is used to explain what the complaint is about.

The second paragraph gives details about what is wrong with the product.

The second paragraph paragraph is used to explain what the writer wants to do about the situation.

What should be the content of the third paragraph?

The third paragraph in the body of your letter is used to explain what the complaint is about.

The third paragraph gives details about what is wrong with the product.

The third paragraph is used to explain what the writer wants to do about the situation.

What is the tone used in a Complaint Letter?

Friendly and Warm

Caring and Concerned

Cool and Polite

Polite and Formal

To get the receiver of your letter to take action, you must...

insult their names

threaten to tell their boss

state only facts and give suggestions for improvement

use coarse and vulgar language

You may write a Complaint Letter in a situation where...

a teacher scolds you for not doing your homework

you trip on the uneven grass while walking in the park

your meal was overcharged (but later refunded)

your meal was overcharged (and there was no refund)

You may begin a complaint letter with...

"Hi Manager"

"To Whom it May Concern"

"Dear Sir/Madam"

"Hi Mr Lim"

10.

When recounting a bad experience, we use ________ tense in our writing.

Past

Present

Simple

Future

11.

In a complaint letter, we may end with a closing such as...

Yours

Your regards

Yours truly

Yours sincerely

12.

How do you begin writing a complaint letter?

Begin with a quotation

Begin with a genuine compliment

Begin with descriptions of the place

Begin with details of what happened

13.

In your opinion, which character is most like to write a convincing letter of complaint?

James Bond

Ethan Hawke

Mr Bean

Tony Stark

14.

What is the difference between a letter of request and a complaint letter?

You do not have to edit a complaint letter

You can make spelling mistakes for complaint letters

You need to provide more facts for a complaint letter to convince the reader

You must be more polite for a letter of request

15.

Why do we need to write complaint letters?

To show that we are always in the right

To show that we sometimes can be wrong

To provide feedback and see improvements

To show our care and concern

16.

We write complaint letters in order to...

vent our frustrations and feel better

change a situation for the better

calm ourselves down

state our displeasure

Reset

Complaint Letter

Total questions: 16

Worksheet time: 8mins

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