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WorksheetsBILLING R.
Total questions: 11
Worksheet time: 6mins
What are the key dates to consider when describing a bill cycle?
Start Date – the first day of a bill cycle
Close Date – the last day of the bill cycle
Due Date – Defaults to 5 days before the next cycle close
date
Payments date
If a customer’s invoice/close date is April 17th, what is their start date?
March 17th
March 18th
March 16th
March 19th
What tab in Smart Desktop would you use to find a customer’s latest invoice?
Equipment Tab
Price Plan and Services
Financial Tab
Notes
Carrie calls her friend and received a busy tone. Is this considered a complete or incomplete call?
complete
incompleted
What button in Smart Desktop houses information on a customers unbilled usage summary for the current month?
Sumary Button in the Ban Header
Usage Button in the Ban Header
Edit Button in the Ban Header
True or False: Adjustments for unbilled usage must be applied to the account effective immediately.
True. in that way the client can see the credit
False. Unbilled usage adjustments must be made effective
on the next bill date
What are some procedures that often result in partial billing on a customer’s invoice?
Activation
Cancellation
SIM Swap
Rate Plan / Feature change
Bill cycle change
What tool is available to assist you when calculating partial month billing and explaining to customer what they will see on their next bill?
PULL
Tax calculator
Invoice Calculator
What are the 2 notification types for customers on e.Bill?
SMS
NOTIFICATIONS
True or False: A non-payment responsible user can suppress the paper invoice.
True. All the subscribers can suppress the paper bill
False. Only the payment responsible can suppress the
paper invoice
What tool can you use to assist customers who have questions about their e.Bill?
Invoice calculator
Bill viewer
SD
