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WorksheetsASM ADP || Lean Six Sigma || Revision Test
Total questions: 15
Worksheet time: 30mins
Name
Class
Date
1.
Voice of Customer is
a)
A table to collect raw voices of Customers
b)
A software tool to automatically update customer feedbacks
c)
First used in Measure phase
d)
All of the above
2.
Which of the following are characteristics of the inputs to a process?
a)
These are referred to as the X variables
b)
These are the "causes" that create the effect
c)
A process output is a function of its inputs
d)
All of the above
3.
Field ops head at Lava has requested all India heads to submit 'business cases' of all new project proposals. What is the main goal behind the preparation of a business case?
a)
to gather technical requirements for an IT project
b)
to present financial projections to investors
c)
to address how the project will address the business need
d)
to focus the efforts of executive recruitment
4.
Managers at a service center are exploring question-asking methods to help them understand the cause of low productivity. What technique that utilizes repeated questions can they use to get to the root of a problem?
a)
pareto chart
b)
run chart
c)
5why
d)
3why
5.
As manager of a normal service center, Jivan is requested by executives to develop a SIPOC diagram for their latest expansion to L3 excellence center. What does the P stand for in the acronym?
a)
process
b)
production
c)
project
d)
pareto
6.
_____ is a tool that is used in the define phase of lean Six Sigma DMAIC, and can be used in developing high level process maps in a process improvement project
a)
VOC
b)
SIPOC
c)
CPOQ
d)
DPU
7.
Project Charter is a document that provides
a)
a framework & opinion for an improvement project
b)
a framework and objective for an improvement project.
c)
the constitution & values of the organization
d)
a policy for all employees to follow
8.
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between what is and _____.
a)
"What isn’t"
b)
"What will make money"
c)
"What will cost less"
d)
"What should be"
9.
The essence of Lean is to concentrate effort on _____ while improving process flow to achieve speed and agility at lower cost.
a)
Defect removal
b)
Removing waste
c)
Overtime reduction
d)
Rework reduction
10.
The following Business Case is constructed properly. During most of 2016, CSD experienced a 8.2% repeat repair versus a target of nearly 3% repeat repair. This costs the company a whole bunch of money.
a)
True
b)
False
11.
As we begin to describe the things occurring with our process through a Process Map we begin to see some steps that are NVA which stands for _____.
a)
Non-value add
b)
No violation allowed
c)
Non-value actions
d)
Next vehicle action
12.
What type of waste is "a CCO going to the first floor to pick up documents from printer"?
a)
Over-production
b)
motion
c)
Cost
d)
under-utilization
13.
What type of waste is "Purchasing and storing extra office supply, spares, etc."?
a)
over-production
b)
cost
c)
inventory
d)
motion
14.
Which item should not be identified in the Define Phase?
a)
root cause
b)
the key problem area
c)
intangibles
d)
possible financial loss
15.
DPMO means
a)
Dedicate persons with money and opportunities
b)
Defects per million outputs
c)
Defects per million opportunities
d)
Defected process with many opportunities
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