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Worksheets220-01 Cert Practice Test
Total questions: 80
Worksheet time: 20hrs 0mins
For which of the following types of printers should a technician obtain a maintenance kit containing a fuser,transfer roller, and pickup rollers?
Thermal
Impact
Inkjet
Laser
A customer wants a computer for performing a single-threaded task as quickly as possible. Which of the following CPU characteristics is the MOST important?
Clock speed
Hyperthreading
Fan speed
Number of cores
Which of the following display technologies provides the BEST range of visible colors?
CRT
LCD
OLED
Plasma
A customer wants to transfer data from the DVR to a DVD. Which of the following should be used on a workstation in order to extract the data for archiving?
Optical drive
Capture card
Thunderbolt
External storage
A small workgroup inherits a second-hand printer without networking capabilities. Which of the following is the BEST method of sharing this resource among the workgroup?
Connect the printer to a Bluetooth adapter in order for the users to print
Connect the printer by using the onboard Infrared port
Connect the printer to a user's workstation and share the device
Connect the printer to a parallel switch box
A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRST?
Install the memory in the four white slots
Install the memory in the four blue slots
Consult the motherboard documentation
Install the memory in slots 0 through 3
Fill all slots with memory
A technician upgrades an older computer to Windows 8. The computer is running unusually slow, but the hardware has no problems and is adequate for the OS. Which of the following is the MOST likely solution?
Change the boot sequence
Switch the BIOS to UEFI
Defragment the hard drive
Enable virtualization
Upon entering a computer room, a technician is shocked by a static electricity discharge when touching one of the computers. Which of the following environmental controls should be adjusted so that technicians will not be shocked in the future?
The temperature must be increased.
The humidity level must be decreased.
The temperature must be decreased.
The humidity level must be increased.
A customer had a small electrical fire in one of their older home computers but it was easily put out because there was a box of baking soda in the kitchen. In the future the customer wants to be better prepared. The customer contacts the technician for the right fire extinguisher. Which of the following should be recommended? (Select TWO).
Class K extinguisher
Bigger box of baking soda
Class ABC extinguisher
Class C extinguisher
A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has?
Coaxial cable
Cross over cable
Patch cable
Plenum cable
Which of the following represents fan connector sizes on a motherboard?
1-pin and 2-pin
1-pin and 3-pin
2-pin and 3-pin
2-pin and 5-pin
A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?
Replace the toner cartridges.
Use compressed air to clean out any debris.
Reset the printer to factory defaults.
Reinstall the printer drivers on the user's workstation
Which of the following wireless networking standards can operate at two different frequencies simultaneously?
802.11a
802.11b
802.11g
802.11n
Which of the following describes a function of dual data rate memory?
Correcting errors in memory twice per clock signal
Reading and writing twice per clock signal
Refreshing the level 3 cache twice per clock signal
Reading or writing twice per clock signal
Which of the following is the form factor of a standard S-video connector?
DB-15
DB-25
DIN-6
DB-9
Which of the following is the correct configuration for a RAID 5 array?
A two disk set with one data strip
three disk set with two data strips and a parity strip
A two disk set with two data strips
A four disk set with two sets of data strips
During the installation of a wireless router at a small business, it is noted that some of the wireless clients support WPA2 and some of the clients support WPA. Which of the following encryptions should be set on the router?
WPA
WPA2
WEP
TKIP
The company is considering adding Bluetooth printers to the environment. In Windows 7, how would a technician add a Bluetooth printer?
Start >Printers and Devices >Add a Printer >Add a local printer
Start >Control Panel >Device Manager > Add a Network, Wireless, or Bluetooth printer
Start >Control Panel >Device Manager > Add a Bluetooth
Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer
Which of the following connection types is rated at transfer speeds of 480 Mbps?
USB 1.1
USB 2.0
1394b
1394a
Which of the following diagnostics is performed at POST (Power on Self Test)?
RAM Self Check
Temperature Check
Hard Disk Parity Check
Plug and Play Compliance Check
Which of the following network topologies is MOST likely to affect other devices on the network if there is a problem with one of the devices?
Mesh
Bus
Ring
Star
DNS on a client computer provides which of the following functions?
Communicate with a remote server for user login validation
Communicate internally with cached tables for address assignment
Communicate with a remote server for address assignment
Communicate with a remote server for address resolution
Which of the following is an advantage of dynamic addressing?
To allow hosts with different subnet masks to communicate
To prevent host computers from staying at one address
To allow easy addition of new hosts to the network
To allow hosts to use multiple addresses at the same time
Which of the following is an example of a Class C TCP/IP address?
23.54.35.225
127.0.0.0
131.55.30.210
197.27.37.57
A technician has a work order to install a USB 3.0 expansion card into a PC. The expansion card is a PCI Express 1.1 compliant card and the motherboard has one PCI Express 2.0 slot available. Which of following BEST represents the compatibility between the hardware?
It will not install correctly, and the PCI slot is already being used by the video card.
It will install correctly to the PCI Express slot onto the motherboard.The card should function correctly, as the PCI Express 2.0 slot is backwards compliant.
It will not install correctly into the PC, as the 1.1 and 2.0 slots are not compatible.
It will install correctly, but the card will not operate as the PCI Express 1.1 and the PCI Express 2.0standards are completely different.
An older laptop does not have Wi-Fi capability but has some rectangular slots on its side. Which of the following is the port that would take a Wi-Fi card in this laptop?
SODIMM
PCMCIA
SD
Compact flash
A customer needs to run 3 virtual machines on their software design workstation. Which of the following CPUs would be MOST cost effective for this task?
3 Core
4 Core
8 Core
12 Core
Which of the following is the subnet mask for a Class A IP address?
127.0.0.1
255.0.0.0
255.255.255.0
255.255.255.254
Which of the following RAM types is used if it is labeled as 4 GB PC1333?
RAMBUS
DDR3
SDIMM
SIM
Which of the following devices can be used to merge traffic between two different network topologies?
Hub
Bridge
Switch
Access point
Which of the following displays has the HIGHEST Hz frequency?
Plasma
LED
CRT
LCD
A customer needs to run several virtual machines on their design workstation to work on cross platform software. Which of the following should be maximized to improve workstation performance? (Select TWO)
Cooling fans
RAM
Number of CPU cores
Storage space
PCIe slots
Which of the following is an advantage of an IPv6 network?
Virtually unlimited number of network addresses
Backwards compatible with all network devices and operating systems
Less security concerns
Higher available speed
Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill?
Inventory spreadsheet
MSDS
Project management plan
EULA
Joe, a user, has a new slim profile laptop and is in need of additional USBports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided?
A docking station
An external USB hub
A USB to FireWire converter
A cable lock
Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement?
Hard drive
Memory modules
System fan
Wireless card
System board
Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe's requirements?
Dial-up
Mobile Hotspot
Satellite
Cable
By default, which of the following ports is used for SMTP (Simple Mail Transfer Protocol )?
21
25
110
143
Which of the following cable types designates that it can safely be run through a drop ceiling?
STP
Plenum
CAT5e
UTP
A technician wants to simplify users' wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point?
Enable QoS
Enable SSID Broadcast
Enable WPS
Enable MAC filtering
A common method of accessing computers remotely that uses port 23 is known as?
LDAP
RDP
Telnet
FTP
A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?
Return the tablet to the manufacturer
Give the user a stylus to use
Calibrate the touch interface
Verify touch interface connectivity inside the screen
Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed?
BIOS
Device Manager
Motherboard Jumpers
Computer Management
Which of the following would BEST describe the capabilities of a 64-bit operating system?
Capable of managing dual NICs.
Capable of effectively managing 1TB SSD.
Capable of managing more than 4 displays
Capable of utilizing 128GB RAM
A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation?
Change the computer and DNS server's IP addresses in the Action Center
Use ipconfig to check the current settings and Network Connections to make changes
Assign the NIC an APIPA address using ipconfig and the network setup wizard
Reboot the computer and configure the necessary network settings in the BIOS
Which of the following is used to provide secure file storage to network users only?
NAS
IMAP
SAN
SSH
A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?
Install a manufacturer recommended maintenance kit
Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers
Install the fuser and also replace the high voltage power supply
Install the fuser as the paper jams were probably also caused by the defective fuser
Which of the following devices uses MAC tables to allow multiple computers to access a single network connection?
Hub
Firewall
VoIP
Switch
A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?
Punchdown
Loopback plug
Multimeter
Crimper
A user with a USB printer would like to print from more than one computer. Which of the following features should be used?
File and printer sharing
Internet connection sharing
Enable printer duplexing
USB hub
Which of the following network cable types has the longest range?
CAT5e
Single-mode fiber
Multi-mode fiber
CAT6
A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports?
Multi Mode
Dual Channel
Triple Channel
Single Channel
A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information?
Performing a device self test print page from each printer
Performing a device print page from each print server
Performing a device factory reset on each print server
Performing a PING of each device address without the FQDN
A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of itsnetwork infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment?
IP address of the printer
MAC address of the printer
Subnet mask of the network
Firmware version of the printer
Which of the following devices uses both light and a lens to facilitate data warehousing?
Digitizer
Touch screen
Barcode reader
Camera
A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO).
Discharge all capacitors inside the PSU
Remove all jewelry
Ensure the PSU is plugged into a grounded electrical socket
Ensure humidity levels within the room are lowered
Put on an anti-static wrist strap
Which of the following wireless standards operates at 5GHz? (Select TWO).
802.11a
802.11b
802.11bg
802.11n
802.11g
A home user's PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?
Replace the CPU heat sync with a high RPM fan
Purchase an energy efficient power supply
Not over-clocking the CPU
Liquid cooling system
Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly?
Impact
Inkjet
Laser
Thermal
Multicast addresses fall in which of the following classful address ranges?
Class A
Class B
Class C
Class D
Class E
A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement?
CMOS Battery
Mini-PCI Card
Inverter
DC Cord
A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?
PAN
WAN
LAN
MAN
Which of the following can be used as the default gateway for the 192.168.1.0/24 network?
192.168.0.1
192.168.0.255
192.168.1.0
192.168.1.10
Which of the following memory types is MOST commonly found in servers?
RAMBUS
ECC SODIMM
ECC RAMBUS
ECC DIMM
Which of the following cards would utilize a 4G signal to provide Internet access?
Wi-Fi cards
Cellular cards
Sound cards
USB cards
Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install?
Serial/Parallel card
Riser card
Wireless card
FireWire card
Which of the following cable types is LEAST affected in areas of high EMI?
UTP
Coax
STP
Fiber
Which of the following is a standard Intel processor socket type?
F
754
940
LGA
A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?
The materials within the cathode ray tube are harmful.
They are heavier than LCD monitors and therefore require special disposal.
The glass of the tube can easily break and cause serious injury.
The rays of the cathode can cause blindness if someone is exposed
A customer has a shared printer on their front desk. Both the printer and computer are heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The BEST solution would be to:
remove the printer share from the network.
attach the printer to a print server.
purchase inexpensive inkjet printers for all users.
move the print share to another computer.
Which of the following is a public IP address?
10.4.160.1
55.5.254.1
172.17.45.12
192.168.100.100
Which of the following is the MAXIMUM number of unique addresses in a Class C network?
64
128
254
255
Which of the following would be the BEST means of securing access to a user's corporate laptop?
Kensington lock
Enable Trusted Platform Module
Enable SMART in the BIOS
Biometrics
For a wireless network configured to use WPA2 with AES encryption, which of the following is the MAXIMUM bit strength of the encryption?
64 bits
128 bits
256 bits
1024 bits
A technician has just installed a network card on a Windows 7 computer. Which of the following should the technician do NEXT?
Install the manufacturer's drivers
Run Windows Updates
Reboot the machine
Flash the BIOS
Which of the following is the MAIN difference between an LCD display and an LED display?
The ability to use external displays
The source of the backlighting
The viewable size of the display
The size of the pixel display
Which of the following display types is MOST likely to have problems with light and glare?
Plasma
LED
OLED
LCD
A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation?
Express card 54
USB 2.0
PCIe
Port replicator
After making a long CAT5 cable, the technician fears that the cable may have been damaged during the pull, but does not have a cable tester. Which of the following would be the BEST alternative tool to determine whether there are any breaks or shorts in the cable?
Multimeter
Voltmeter
Loopback plug
Punchdown tool
A technician completing a server room build out encounters a bundle of un-terminated network cables that are not labeled. Which of the following tools would be the BEST to determine which devices the cables are run to?
Toner probe
Multimeter
Cable tester
Loopback plug
