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WorksheetsChick-fil-A Basics
Total questions: 10
Worksheet time: 5mins
What is Chick-fil-A's corporate purpose?
To glorify God by being faithful stewards of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.
To glorify God by serving fresh food with a smile and have a positive influence on all who come in contact with Chick-fil-A.
To glorify God by having a positive influence on all of our guests.
To be the best quick service restaurant.
What is Chick-fil-A's Mission?
To be the best
To be REMARKable
To be #1
To never be open on Sundays
What is 2nd Mile Service?
Spending extra time talking to a guest
Making sure every order is perfect
Going above and beyond when serving a guest
Never being rude to a guest
All of the following are examples of 2nd Mile Service except:
Caring a tray to a table for a high-needs guest
Bagging food properly
Table touch-ins
Proactively getting a highchair for a mom
What is the Core 4?
Create eye contact
Share a smile
Speak enthusiastically
Stay connected
All of the above
When should you use the HEARD model?
When it is loud in the restaurant
All the time
When a guest has a problem/concern
When a leader is giving you directions
What does the "A" in the HEARD model stand for?
Accept
Apologize
Act
Answer
What term do we NOT use at Chick-fil-A?
Trash
My pleasure
Beverage
Refresh
Yes Sir
Our work matters as we...
never make a mistake
get busy and work hard
Serve with excellence and genuinely care for our guests
Treat guests with respect and have a clean dining room
You're getting yourself a drink and a guest is waiting to be served? What do you do?
Stop what you're doing and serve
Ignore the guest
Finish getting your drink then serve the guest
Talk with the person next to you
