WorksheetsDealing with Problem-People
Total questions: 8
Worksheet time: 4mins
What can you do when a problem-person is being rude, aggressive or speaking in a loud voice?
Say: "You're crazy!"
Say: “Would you mind speaking lower, please?"
Call your boss immediately.
Ignore the person and leave the room.
What can you do when you are dealing with a problem-person on a daily basis?
You need a proactive approach rather than a reactive attitude.
Keep a log or a journal of the problem and save relevant emails.
Let someone else (a colleague or your boss), know that you are experiencing a problem with that person.
Complain with your boss and colleagues about the problem-person.
Which words should you avoid with Problem-People?
Good, smart, profitable.
Extreme words.
The best, the worst, never, always, every day.
Boss, shrink, spouse.
Complete the sentence so that it means that "you go to work with difficulty, especially because you are ill, tired, or unhappy".
E.g. I ____________________ to work due to a problem-person.
hate
love
want to quit
drag myself
Keep...
involved
calm
rational
cool
emotional
Stay...
involved
calm
cool
emotional
rational
Get...
involved
calm
cool
rational
emotional
Become...
involved
cool
calm
rational
emotional
