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WorksheetsMyBSS Collection Module - Exam
Total questions: 25
Worksheet time: 13mins
The Collection Policy defines the ___________________
Payment Arrangement
Collections Treatment
Payment Category
Account Type
During Collection Process, an agreement negotiated with a delinquent Customer to reduce their debt is the _____________
Collection Path
Payment Arrangement
Collection Treatment
Collections Category
Activating a Collection step skips all the previous steps
True
False
The Collection Process evaluates & manages the treatment of delinquent Financial Accounts
True
False
To which Entity in MyBSS are all Collection Activities' related?
Contact
Customer
Subscription
Financial Account
When an FA enters into Collection automatically, you need to select the Collection Category & Policy manually
True
False
How can you locate Collection Categories & Policies for the Innove FAs in the system?
They start with the "W" character
They start with the "C" character
They start with the "I" character
They end with the "I" character
When an FA enters Collection automatically,
The Collection Category & Policy are selected automatically
The Collection Category is selected automatically and you need to select the Policy manually
You need to select the Collection Category & Policy manually
Select the screen that displays the Collection State from the below list
Interaction Home
Customer Profile tab of the Account screen
View Financial Account
What are the different ways you can specify the new scheduled date of the next step?
Date
Months
Weeks
Business Days
Only MyBSS users with the appropriate level of authorization (user permissions) are eligible to change the next step date in the Collection Path
True
False
You can select a Force Collection when Financial account is in Collection
True
False
When you jump to a step, the in-between steps are skipped, and the flow continues from the activated step
True
False
You can Pause Collection Treatment for a limited time using the by Date or by the Business Days
True
False
If you Pause Collection treatment for an unlimited period, the system will automatically resume the treatment after 30 days
True
False
Which of these manual Treatment action/s you can perform to intervene in the Collection Process
Pause
Stop
Continue
Approve
The Collection Treatment will be unpaused automatically if it has a given resume date and this date has passed.
True
False
The Waive Collection Process enables you to ...
Ensure that a seleceted FA never has a past due amount greater than zero
Ensure that a selected FA never goes into Collection
Ensure that a selected FA is cancelled
Ensure that a selected FA's debt is cleared
Payment Arrangement is also known as a promise to pay
True
False
As a result of restoring a Financial Account, the system initiates unbarring for all the Subscriptions associated to the FA and changes their status to Active
True
False
Which date field defines an actual Suspension date for a Subscription?
Application Date
Service Required Date
Resume Date
System Date
The Suspend is done in MyBSS via Order & Order Actions
True
False
It is possible to Resume services before the auto-resume date
True
False
The Resume functionality is used to reactivate previously Suspended services of a Subscription/Assigned Product
True
False
Which one of the below you can modify during a Resuming a suspended service?
Product Configuration
Offer Parameters
Charge Distribution
Installation Address
