Which of the following is NOT a component of personal appearance?

The ability to deal with people without offending them is known as:

If a customer begins gossip, you should:

Non verbal communication refers to:

For a Receptionist, what would be the most appropriate way of answering or receiving a caller.

To promote confidence, you must be arrogant

It is important to address your client by their name.

When making an appointment it is necessary to restate the appointment time, day, date, and service, to the customer.

Hand wringing and nail biting are signs of apprehension.

If a customer is nervous you can help them relax by using non-verbal cues, such as smiling and nodding of the head.

How you say something is just as important as what you say.

The purpose of the receptionist's job is to serve as a contact between client and operator, between operator and management, and between operators themselves.

A positive response is defined as a statement that places emphasis on the unpleasant part of the problem rather than the desire to help the client.

If you establish eye contact with the customer it will most likely make them feel uneasy

Choose those responsibilities below that match the duties of a receptionist:(four answers are correct)

Choose those responsibilities below that match the duties of a receptionist:(four answers are correct)

Choose those responsibilities below that match the duties of a receptionist:(one answer is correct)