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WorksheetsCascade Troubleshooting
Total questions: 18
Worksheet time: 10mins
What should I do if my monitor is black?
Raise my hand.
Press the bottom right button to turn it on. If that doesn't work, try checking the cords.
Restart the computer.
Ask my friend.
There is no sound from your headphones. What should you try?
Try the volume slider on the headphone cord.
Shake your headphones to the left and then to the right.
Stand on your hands.
Ask your friend next to you.
What if the volume is still too quiet?
Just leave it alone!
Call your mom.
Restart the computer
Click on the speaker on the bottom right of your screen to adjust it.
My monitor is black and the computer power button is off.
Try the bottom right button on the monitor.
Turn the computer power button on. Check power cords if needed.
Go to another computer first thing before trying anything else.
Raise your hand.
My desktop icons are all messed up! What should I do?
Just don't touch them!
Right click on the desktop. Click "Sort by" to sort icons by name, size, item or date.
Call 911
Move the icons one by one
Where does something you just downloaded show up?
Bottom left
Top center
In the kitchen sink.
bottom right
What do I do if CAstudent.kiosk comes up and there's no place to click on "Other User"?
Type in Lab-ca
Type the password Ksdlogin1 (then sign out)
Type in Cougars1
Type "Help!"
What do I do if "Lab CA" comes up and there is no place to click "Other User"?
Call for assistance from the principal.
Type in Ksdlogin1
Type in 12345678
Type in the password Cougars1 (then sign out)
What if my game won't play and it says "Click to enable Adobe Flash Player"?
Click on where it says Adobe Flash, then on "Allow" in the pop-up box.
Click on the gray blob and then the pop-up box that says "Allow"
Click on the small i with a circle around it, click on Flash and then "Allow".
Any of the above.
What could you do if your mouse doesn't work?
Check to see if the cord is loose.
Move the mouse around to find the cursor and check for the light on the bottom of the mouse.
Shut down, then restart your computer.
All of the above.
How do you check to see if your keyboard is working?
Ask your classmate next to you.
Push number lock. If it lights up the keyboard is working.
Look at the bottom of the keyboard and put it back on the table.
Ask the teacher.
You've been typing a report and you accidentally erased your document!! What could you do to get it back?
Use the shortcut Ctrl z.
Jump up and down.
Use the shortcut Ctrl xyz.
Ask your teacher "Why?!"
Your WORD icon is not on your taskbar. What do you do?
Yell WORD, WORD, where are you WORD?
Click on the Windows icon on the bottom left and hope for the best!
Ask your teacher if they've seen your WORD program.
Click on the search icon on the taskbar and type in WORD.
Which of these email examples is correct for a Kennewick School District student?
sm.jones@ksd.org
27.sam.jones@ksd.org
sam.jones@ksd.net
dear sam jones please e mail me!
Troubleshooting allows users to continue to use and maintain the proper operation of a system or product, including computers.
True
False
Is Mrs. Loosveldt eating chocolate?
None of the Above
What is one of the most effective troubleshooting techniques with computers?
Clicking the mouse many times.
Restarting the computer.
Changing several cords at once to see if the problem disappears.
Calling someone before you try anything yourself.
