WorksheetsGuest Handling Procedures
Total questions: 10
Worksheet time: 6mins
· Should be open before it is presented
· Carry the menu on the flat of the left arm
· Present the menu to the guest’s right hand side
· Suggest items which do not appear in the menu
What is appropriate for the above statement?
Taking orders and recommending dishes
Serving food and beverage
Guest seating
Presenting a menu
Rearrange the service sequence below according to the sequence.
i. Serving food & beverage, Taking orders & recommending dishes, Presenting & describing the menu, Water service, Unfold napkin, Guest seating, Guest greeting
ii. Guest greeting, Serving food & beverage, Guest seating, Taking orders & recommending dishes, Unfold napkin, Presenting & describing the menu, Water service
iii. Guest greeting, Guest seating, Unfold napkin, Water service, Presenting & describing the menu, Taking orders & recommending dishes, Serving food & beverage
iv. Serving food & beverage, Guest greeting, Guest seating, Taking orders & recommending dishes, Unfold napkin, Presenting & describing the menu, Water service
i
ii
iii
iv
What is the procedure of serving water?
i. Move anti-clockwise around the table pouring the water
ii. Water is poured from the guests's left hand side
iii. Serving the host first
iv. The water glass is positioned above the table knife
i and ii
ii and iii
i and iv
iii and iv
There is the procedure we need in service sequence, except...
presenting and describing the menu
clearing the table
serving gear
handling bills
When we serve the water, we need to pour at the...
right side
left side
behind side
What is the meaning of serving?
Take the order of the guest
Preparation mainly area and keeps all the equipment
Approach and excuse to the guess
Bringing the food and beverage order to the guest
After pouring the water, menu will be given to the guest. After that, what we should do?
Seating the guest
Serving food and beverage
Clearing the table
Presenting the menu
Another name for 'serve left' or 'clear left' is...
liquid
solid
When presenting the menu, who must to standing at the...
guest's right hand side
guest's left hand side
behind guest
On arrival the guests, the waiter will give a welcoming drink.
When we must to clear the welcoming drink glass?
Before serve the appetizer
After serve the appetizer
After serve the main course
After serve the dessert
