_______________ occurs when a sender expresses an emotion or a feeling, creates an idea, or senses the need to communicate.

Every communicative act is based on something that delivers meaning.

The _________ that is communicated my be verbal or nonverbal.

The message that we receive may come from the _________ of the communication.

Every message is sent and received through one of our five ________.

Very few of the messages we receive are either seen, heard, touched, tasted, or smelled.

__________ can be seen through body language, letters, memos, newsletters, bulletin board notices, signs, emails, etc.

Messages that are _______ come through conversations, interviews, speeches, telephones, radio, or other media.

When the receiver gets the message, they will usually give some sort of __________.

__________ can be either conscious or unconscious.

Communication processes can be on-going.

Assuming that any message is received as it was intended is the worst mistake a sender can make.

So many things can go _______ during the communications process that we should work to prevent that from occurring.

__________ to good communications are always present.

Languages, unclear wording, slang, jargon, and tone can be __________ to good communications.

______ language can contradict the spoken message.

Poor listening skills can be a barrier to communication.

People ___________ their intentions and feelings, whether they are aware of it or not.

Much of what listeners interpret from our message is from the ______ of our voice.

___________ impact comes from our face, eyes, body, clothing, gestures, and touch.

_____ _________ , or lack of it, may tell us something about a person's confidence, friendliness, or honesty.

We draw conclusions about people before we ever exchange words.

People often ____________ others by thinking that tall people make good leaders or men are too emotional.

The ___________ is our most common form of social physical contact.

Without proper ___________, communication does not occur.

Effective listening is active participation in a ______________.

The listener must actually ______ and not assume what is said.

A _________ listener is attentive but does nothing to assist the speaker.

________ listeners sit or stand alertly, maintain eye contact with the speaker, concentrate on the speakers words, and make verbal responses to the speaker.

The listener must guard against distractions to the message.

We cannot learn anything from others if we try to do all the talking.