WorksheetsConcepts of Effective Communication
Total questions: 15
Worksheet time: 8mins
What are the two types of communication?
Verbal and Physical
Nonverbal and Verbal
Face-to-face and Descriptive
What is the correct order in communication?
Feedback, Message, Receiver, Sender
Sender, Receiver, Feedback, Message
Sender, Message, Receiver, Feedback
All are barriers of communication except:
Engagement
Personal
Cultural
Environmental
A Vietnamese patient can not understand what you are saying. You need them to communicate their pain. You should not:
Make gestures with your hands
Show them pictures
Secure an interpreter
Yell loudly so they can hear better
An example of active listening is:
Talking to a friend while the teacher is talking
Maintaining eye contact with a boss
Looking past your friend as they speak to you
Interrupting a presentation
A healthcare professional speaks in a very soft, muted tone while working with an elderly patient. What barrier is most evident?
Physical
Environmental
Personal
Cultural
All are examples of non-verbal communication except:
Body Language
Vocabulary
Facial Expressions
Eye Contact
What is an example of written communication methods?
Log patient history in computer system
Texting boss to ask for sick day
Recording a patient's symptoms on paper
speak face-to-face with patient about sickness
What is prejudice?
a preconceived opinion not based on reason
sympathy or indulgence for beliefs
equal treatment despite race
An anesthetist plays a radio loudly while preoperative care is discussed. What barrier is most expressed?
Physical
Cultural
Personal
Environmental
What is an example of a cultural barrier?
Loud music plays as nurse talks to patient
A pharmacy is not wheelchair accessible
Deaf child struggles to form sentences
Women doesn't make eye contact due to religion
Something that concerns, involves, draws the attention of, or arouses the curiosity of a person is:
Abilities
Degree
Interests
Values
Being able to identify with and understand another person's feelings:
Empathy
Tact
Dependability
Competence
All are places to find jobs except:
Restaurant Menus
Craigslist
Side of a Tissue Box
Community Bulletins
A professional attribute(s) for job seeking is:
Team Player
Selfishness
Laziness
Responsibility
