WorksheetsAll About Deacts
Total questions: 10
Worksheet time: 5mins
What cancellation code is used when processing a deceased cancellation?
CDFA
FACM
FACD
TCOV
What cancellation code is used when processing a cancellation due to a customer moving out of T-Mobile's coverage area?
CAFM
CMFA
TCOV
FACM
5. What cancellation code for a lost or stolen phone?
SLTE
TSLE
LTES
ELST
What cancellation code is used when a customer sees a better rate plan at a competitor?
CPRC
EFGH
ABCD
CCRP
What cancellation code is used when a customer has equipment problems?
TPQE
EPQT
None of the these
EQPT
Which cancellation code do you use as a default if the customer didn't provide a reason?
QSYS
HIGU
PRIN
LOWU
Does a cancellation code exist for a customer who is switching carriers just to get an iPhone?
yes
no
What code is used if a Customer cancels because of an experience related to a CSR, or Care?
This doesn't exist
CSRR
CPSR
REPS
What does this reason code mean?
TCOV
Lack of coverage while travelling
Converting to or from a SCNC account.
Buyers Remorse - RSL only
Customer states that MI service is too expensive for them
Is this the same Doc that you would use to cancel HINT lines?
Yes!
No.
