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WorksheetsCFC Chapter 9 Key Terms
Total questions: 15
Worksheet time: 1hrs 15mins
The number of customer meals that a waitstaff member can serve in an hour.
Productivity standard
Covers per server
Productive
Standard man-hours
A chart that shows employees’ names and the days and times that they are to work.
Production chart
Kitchen chart
Crew schedule
Daily work schedule
The number of employees hired to fill one position in a year’s time.
Employee turnover
Staff turnover
Standard man-hours
Crew schedule
A program that sets aside money for Social Security payments, which is paid for by employers and
employees through payroll deductions.
Labor Contract
Federal Insurance Commission Act
Medicare
Federal Insurance Contributions Act (FICA)
Benefits provided by an employer that have monetary value but do not affect an employee’s basic wage rate, such as paid holidays or paid vacation.
Fringe benefits
Payroll dollars
Gift card
Quality standard benefit
An agreement between management and a union that represents the employees and that deals with wages, employee benefits, hours, and working conditions.
Conditional contract
Fringe benefits
Labor contract
Productivity standard
A template, usually a spreadsheet, showing the number of people needed in each position to run the restaurant or foodservice operation.
Crew schedule
Operations sheet
Master schedule
Production schedule
Contributions from payroll set aside for health benefits for people age 65 or older and for individuals with certain disabilities.
Payroll dollars
Fringe benefits
Medicare
Retirement fund
Any hours worked by nonmanagement employees beyond 40 hours in a workweek, by law compensated at a rate of at least 1.5 times the employee’s regular rate of pay.
Overtime
Productive
Sales per labor hour
Quality standard
The amount of money available for payroll for a scheduling period.
Overtime
Payroll dollars
Medicare
Federal Insurance Contributions Act (FICA)
Producing or capable of producing an effect or result.
Productivity standard
Production standards
Quality production
Productive
A level set by managers to measure the amount of work performed by an employee.
Productivity standard
Standard man-hours (SMH)
Sales per labor hour
Employee turnover
A standard that refers to weight, count, or volume measure, such as portion sizes for menu foods and beverages, and employee production standards such as one cook per 50 covers.
Quality standard
Standard man-hours (SMH)
Labor contract
Fringe benefits
A number calculated by adding all the sales for a specific period (hour, day, week, etc.) and then dividing the total by the total number of labor hours used during the same time period.
Covers per labor hour
Sales per labor hour
Productivity standard
Productive
The number of employee work hours necessary in each job category to perform a given volume of forecasted production.
Standard man-hours (SMH)
Sales per labor hour
Covers per labor hour
Productivity standard
