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CFC Chapter 9 Key Terms

Total questions: 15

Worksheet time: 1hrs 15mins

Name
Class
Date
1.

The number of customer meals that a waitstaff member can serve in an hour.

a)

Productivity standard

b)

Covers per server

c)

Productive

d)

Standard man-hours

2.

A chart that shows employees’ names and the days and times that they are to work.

a)

Production chart

b)

Kitchen chart

c)

Crew schedule

d)

Daily work schedule

3.

The number of employees hired to fill one position in a year’s time.

a)

Employee turnover

b)

Staff turnover

c)

Standard man-hours

d)

Crew schedule

4.

A program that sets aside money for Social Security payments, which is paid for by employers and

employees through payroll deductions.

a)

Labor Contract

b)

Federal Insurance Commission Act

c)

Medicare

d)

Federal Insurance Contributions Act (FICA)

5.

Benefits provided by an employer that have monetary value but do not affect an employee’s basic wage rate, such as paid holidays or paid vacation.

a)

Fringe benefits

b)

Payroll dollars

c)

Gift card

d)

Quality standard benefit

6.

An agreement between management and a union that represents the employees and that deals with wages, employee benefits, hours, and working conditions.

a)

Conditional contract

b)

Fringe benefits

c)

Labor contract

d)

Productivity standard

7.

A template, usually a spreadsheet, showing the number of people needed in each position to run the restaurant or foodservice operation.

a)

Crew schedule

b)

Operations sheet

c)

Master schedule

d)

Production schedule

8.

Contributions from payroll set aside for health benefits for people age 65 or older and for individuals with certain disabilities.

a)

Payroll dollars

b)

Fringe benefits

c)

Medicare

d)

Retirement fund

9.

Any hours worked by nonmanagement employees beyond 40 hours in a workweek, by law compensated at a rate of at least 1.5 times the employee’s regular rate of pay.

a)

Overtime

b)

Productive

c)

Sales per labor hour

d)

Quality standard

10.

The amount of money available for payroll for a scheduling period.

a)

Overtime

b)

Payroll dollars

c)

Medicare

d)

Federal Insurance Contributions Act (FICA)

11.

Producing or capable of producing an effect or result.

a)

Productivity standard

b)

Production standards

c)

Quality production

d)

Productive

12.

A level set by managers to measure the amount of work performed by an employee.

a)

Productivity standard

b)

Standard man-hours (SMH)

c)

Sales per labor hour

d)

Employee turnover

13.

A standard that refers to weight, count, or volume measure, such as portion sizes for menu foods and beverages, and employee production standards such as one cook per 50 covers.

a)

Quality standard

b)

Standard man-hours (SMH)

c)

Labor contract

d)

Fringe benefits

14.

A number calculated by adding all the sales for a specific period (hour, day, week, etc.) and then dividing the total by the total number of labor hours used during the same time period.

a)

Covers per labor hour

b)

Sales per labor hour

c)

Productivity standard

d)

Productive

15.

The number of employee work hours necessary in each job category to perform a given volume of forecasted production.

a)

Standard man-hours (SMH)

b)

Sales per labor hour

c)

Covers per labor hour

d)

Productivity standard