WorksheetsDay 2 part 1
Total questions: 25
Worksheet time: 13mins
By clicking email sign up what information is required for sign up?
Address and phone number
Name, phone number, zip code, email address & i'm not a robot
Email address and phone number
I'm not a robot, social security and ID
Guest can only view the current ad in physical magazines.
True, it's in the newspaper.
False, it's also on Ulta.com.
Ulta does not have current ads.
Once a guest has created an Ulta.com profile they are able to view what information?
Member ID and account details.
Email preferences, member ID, account details and rewards points.
Rewards points, account details, social security number.
Bogos, your relationship status, phone number and your preference in pets.
Ulta does not offer free samples.
True, only gifts with purchases.
False, Ulta offers a variety sampler.
A free variety sample is added to your beauty bag automatically.
False, you must manually select 'variety' under 'Pick One Free Sample' on the right hand side of checkout.
True, the variety sample is automatically included in all online orders.
A brand specific gift with purchase is added to your beauty bag automatically.
True, you must move the slider to 'opt out' if you do not want the gift.
False, you must manually include the GWP by moving the slider to 'include' if you want the gift.
Which of the following are marketing campaigns?
Gift with purchase
Beauty steals
Magazine
CRM
Posters
Does Ulta beauty offer birthday coupons?
Only to platinum and diamond members and is issued on the 15th of their birthday month.
Yes it is sent out on their birthday.
No.
Yes the offer is sent out on the 1st of every month and a reminder on the 15th.
If a guest calls guest services that their coupon is not working what troubleshooting tips can we provide the guest?
Verify the promotion is active.
Issue the guest a new coupon.
Ask the guest for promo details.
Verify that the item(s) are not excluded from the promotion.
Guest services cannot do anything.
Ulta Beauty offers rain checks for out of stock items.
True, for all sale items.
False, items are while supplies last.
How long does a guest have to pick up there BOPIS order?
The same day.
A month.
5 days.
3 days.
Only select stores offer a full-service hair salon.
True, not all stores offer facials.
False, all Ulta Beauty store locations have a full-service salon.
Which of the following shipping methods does Ulta offer?
Free and expedited.
Standard, 3-day shipping and over night.
Free shipping only.
Standard, expedited and premium.
APO and P.O boxes.
Guests have 60 days to return an item for a full refund back on to their original form of payment.
True, if it is returned more than 60 days the guest will be issued a merchandise credit.
False, guest has 90 days to return the item(s).
Products ordered online can be exchanged in your local store.
True, as long as the guest has the original receipt.
False, you must exchange it through the distribution center.
According to the Ulta policies which store service does not allow the use of cash, checks or credit cards?
Online.
Store to door.
In store.
Buy online, pay in store.
Right Now houses categories of which of the following?
Knowledgebase.
Customer information.
Guest Ultamate rewards points.
Guests contacts are created and stored.
Guests Ultamate rewards credit card information.
Where would you find the templates needed to respond to the guest?
In their rewards account.
In knowledgebase.
Under specific folders housed under ‘Standard Text’.
Under "add".
Where would an agent find previous incidents that still need to be resolved?
General queue.
Resolved incidents.
Recent incidents.
My pending incidents.
Which of the following are not mandatory areas that need to be filled in for every contact?
Status
Item
Product
Event code
Which of the following areas is a drop down to choose a specific agent or leader to send the incident to.
Assigned.
Contact type.
Queue.
Subject issue.
Category.
What is the unique incident number used to record the contact within our database called?
Contact type.
Order number.
Reference number.
Event code.
The contacts tab houses what information?
The agents contact information.
The guest rewards information.
The guests contact information.
Store information.
Which steps would you take to create a notation for the incident?
smart assist > how to create a note.
Add > private note.
Contacts > incident history.
Add > customer entry.
Previous incidents can be searched by which of the following?
Reference number and address.
Address, guest name and birthday.
Guest email address, Guest name and the agents last name.
Guest last name, reference number and guest email address.
Guest favorite color, address and birthday.
