Direct T-Mobile Retail stores can not set up PAs for customers. Instead, they must call Care or use the T-Mobile app/My T-Mobile.com

Which among these options is INELIGIBLE for a Payment Arrangement?

The entire payment arrangement will fail if the first installment is not paid by the due date.

A Recurring Payment Arrangement can have a maximum number of _____ for installments.

You may be charged a late fee if the payment date is more than ___ days past your original due date.

Which among the following groups DOES NOT charge the payment support fee?

One of these options is not a valid reason to waive Late fees. Which one is it?

• Payment is required prior to your service being restored, this will include a $20 restore fee plus tax, per line.
• Your account may be canceled if payment is not made today.

These are the consequences if payment is not made today to an account which has a current status of:

When a customer is disputing a balance that requires additional research and can't be handled in one call, we can put the account on a Collection Hold which has a default expiration date of how many days?

Future Dated Payments process with your customers bank very early on the morning of the processing date (exact times may vary by bank).

You need to set expectations they need to have the funds available by _______ on the date the FDP will process.

AutoPay funds will be withdrawn approximately _____ days before the billing due date.

Electronic Check Payments (ECP) are immediately sent to the bank for processing; however, it can take up to ____ banking hours to show withdrawn from their bank account.

This type of payment can be made without verification, but it will not announce the account balance or provide an option to use any stored payment methods.

This Un-Carrier move keeps customers connected while calling or traveling in Canada and Mexico with unlimited talk, text, and data and up to 5 GB of 4G LTE

An Un-Carrier move that lets you upgrade to any device and T-Mobile will cover your remaining device payments up to half of your device cost.

T-Mobile Tuesdays offers limited participation to

Which among these options are the 4 key elements of TEX Branding?

A one-stop resolution tool that will help you identify and resolve customer issues through device, network and account diagnostics. This is the tool we want to use first on every call regardless of the reason for calling to determine total account health.

A One Time PIN (OTP) is required for which of these scenarios?