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Chapter 12 Entrepreneurship IT

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

The set of actions that produce goods and services is called ________.

a)

shipping

b)

operations

c)

manufacturing

d)

processing

2.

Which of the following is not a step in the production-distribution chain?

a)

A retailer buys 6 rings.

b)

A consumer enters a jewelry shop and buys a ring.

c)

A consumer wears jewelry to work.

d)

A goldsmith crafts 10 rings.

3.

The amount of inventory to order that will total the minimum total ordering and holding costs is called the ________.

a)

Economic Order Quantity (EOQ)

b)

Economic Reorder Point (ERP)

c)

Reorder Point (ROP)

d)

Cost Accounting Point

4.

The inventory method where you look at the inventory on hand, and when the stock level of an item appears to be low, you reorder is called ________.

a)

basic control

b)

proximal management

c)

estimation

d)

visual control

5.

A critical component of Supply Chain Management is ________.

a)

identifying and securing suppliers

b)

managing inventory

c)

Both of the above.

d)

Neither of the above.

6.

The three factors included in the calculation of the Reorder Point are ________.

a)

demand, lead time, and safety stock

b)

supply, price, and safety stock

c)

demand, inventory, and price

d)

supply, demand, and holding costs

7.

Suppliers may be found through ________.

a)

newspapers and magazines

b)

trade shows, conferences, and catalogs

c)

All of the above.

d)

None of the above.

8.

Factors to consider when selecting a ________ include charging a price you are willing to pay and timely delivery.

a)

customer

b)

supplier

c)

sales representative

d)

manufacturer

9.

________ are the amounts of inventory or raw materials and work-in-process kept to guarantee service levels.

a)

Safety stock levels

b)

Sufficiency levels

c)

Minimum lots

d)

Minimum-Maximum balance

10.

________ is the management of sourcing, procuring, production, and logistics to go from raw materials to end consumers across multiple intermediate steps.

a)

Supply Chain Management

b)

Total Quality Management

c)

The Production-Distribution Chain

d)

Supply Channel

11.

Which of the following is not a key factor in deciding on a location for the business?

a)

access to suppliers

b)

access for customers

c)

proximity to your accountant

d)

labor pool

12.

Manufacturing, warehousing, and ________ have similar considerations for the type and size of facility.

a)

retailing firms

b)

services firms

c)

distribution firms

d)

not-for-profit organizations

13.

If you are considering starting a business venture in your home, thoroughly investigate zoning ordinances, civic association rules, and ________.

a)

the neighborhood

b)

deed restrictions

c)

distance from the Interstate

d)

proximity to city hall

14.

The statistical methods, within Six Sigma, are designed to eliminate defects to a failure rate of ________ defects per one million opportunities, or a 99.9997% success rate.

a)

3.4

b)

34

c)

0.34

d)

.344

15.

One sub-methodology employed in Six Sigma is DMAIC which stands for ________.

a)

describe, measure, assess, improve, and control

b)

define, measure, analyze, improve, and control

c)

define, minimize, assess, improve, and collect

d)

describe, maximize, analyze, improve, and compact

16.

Engineers from what company developed Six Sigma in the 1980s?

a)

Intel

b)

General Motors

c)

Motorola

d)

General Electric

17.

The family of standards for quality management systems established by the International Organization for Standardization is ________.

a)

ISO 9000

b)

ISO 8800

c)

ISO 2008

d)

ISO 14000

18.

Which of the following is not part of process management?

a)

measuring tasks

b)

optimizing tasks

c)

monitoring tasks

d)

costing tasks

19.

________ are three of the eight quality management principles for organizational improvement.

a)

Conflicted supplier relationships, process approach, and leadership

b)

Customer focus, leadership, and policy approach

c)

Customer focus, continual improvement, and involvement of people

d)

Continuous improvement, cost control, employee motivation

20.

A measure of quality that may be used in Total Quality Management (TQM) is ________.

a)

on-time delivery

b)

compliance with product specifications

c)

repeat rates

d)

All of the above.

21.

Comparing one company's performance against that of other companies in the same industry or against best practices, standards, or certification criteria is called ________.

a)

quality comparison

b)

profiling

c)

benchmarking

d)

qualify deployment

22.

Organizations applying for the Baldrige Award are judged on ________.

a)

customer and market focus

b)

leadership and strategic planning

c)

process management and human resources focus

d)

All of the above.

23.

________, an American economist, argued that business should focus on making quality products instead of maximizing profits - and that profit would follow.

a)

Conrad Hilton

b)

W. Edwards Deming

c)

Paul Samuelson

d)

Adam Smith

24.

A ________ for technology is important for decision-making before investment.

a)

trial subscription

b)

consultant

c)

cost/benefit analysis

d)

competition research

25.

Retail point-of-sales systems, restaurant menu order systems, and concert venue ticketing systems are all examples of ________.

a)

custom software applications

b)

industry-specific technology

c)

systems for large businesses

d)

indirect marketing