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WorksheetsOM Quiz2
Total questions: 15
Worksheet time: 8mins
Which of these statements accurately captures a current trend in operations?
Products and services are designed more quickly and by teams.
There is increased focus on local markets and local competition.
Jobs are increasingly specialized as workers focus on basic assembly tasks.
Cost competition is more important than any other basis for competition.
Productivity increases when
inputs and output decrease.
inputs increase while outputs remain the same.
inputs decrease while outputs remain the same.
inputs increase while outputs decrease.
Increases in productivity are difficult to achieve if
the task is more good-producing and standardized.
the task is more quantitative and repetitive.
the task is more physical and tangible.
the task is more intellectual and personal.
Which appears to provide the best opportunity for increases in productivity?
raw materials
capital
management
labor
Which of the following is NOT one of the 10 strategic OM decisions listed in the text?
marketing
location selection
quality
layout design
Which of the following is NOT an OM strategy/issue during the growth stage of the product life cycle?
reducing capacity
enhanced distribution
shift towards product focus
forecasting critical
An operations manager would probably make the decision to lower productive capacity for a product entering which phase of the product life cycle?
growth
maturity
decline
introduction
Which of the following is NOT an OM strategy/issue during the introduction stage of the product life cycle?
long production runs
high production costs
frequent product and process changes
frequent product and process changes limited models
PERT requires three estimates of activity completion time, while CPM only requires a single estimate.
True
False
The expected completion time of a PERT project is the sum of the most likely times of the activities on the critical path.
True
False
The shortest completion time for a project is not the critical path
True
False
There is never any slack on the critical path.
True
False
A repetitive process is a product-oriented production process that uses modules.
True
False
Mass customization is rapid, low-cost production of goods and services that fulfill increasingly unique customer desires.
True
False
Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.
True
False
