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WorksheetsCustomer Service and Ethics
Total questions: 10
Worksheet time: 5mins
When do you know your product or service is successful?
high demand
profits
satisfied customers
all of the answers provided
How do businesses collect information that tell them how customers feel about products and services?
customer surveys
television shows
radio broadcasts
none of the answers provided
Ethics mean
Creating an overall enjoyable experience for the customer.
Doing unto others before they do unto you.
Completing customer feedback cards.
The standards that help determine what is good, right, and proper.
Which is more important to customers, price or customer service?
Price
Customer service
Customer service blunders are made because ethical concerns are ignored.
True
False
It is much more expensive to keep existing customers than it is to attract new ones.
True
False
According to the "golden rule,"
it is better to reward the dishonest customer rather than the honest customer.
treat people the way you would want to be treated.
treat people the way you do not wish to be treated.
it is better to reward the honest customer rather than the dishonest customer.
Which of the following statements is NOT correct?
The customer is always the customer.
The goal of customer service is to provide an enjoyable shopping experience.
Companies should not make ethical decisions about products and services.
A car salesman sold a car and did not tell the buyer about known defects. This is _______.
ethical
unethical
Businesses should train employees to make ethical decisions.
True
False
