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Unit 7 Review

Total questions: 54

Worksheet time: 28mins

Name
Class
Date
1.
Marketing links producers to
a)
Distributors
b)
Retailers
c)
Marketers
d)
Customers
2.
Marketing is described as creating
a)
Exchanges
b)
Needs
c)
Advertisements
d)
Gaps
3.
Which of the following is a marketing activity?
a)
Balancing customer needs with wants
b)
Leading a project team
c)
Communicating with customers
d)
Lowering operational expenses
4.
What provides the basis for all marketing goals and actions?
a)
Pricing
b)
Planning
c)
Budgeting
d)
Retailing
5.
Which of the following influences the process of determining price:
a)
Customers’ perception of value
b)
Publicity
c)
Purchase location
d)
Sales promotion
6.
Which of the following is a method used to communicate with customers:
a)
Personal selling
b)
Manufacturing
c)
Customer orientation
d)
Marketing concept
7.
Which of the following is an example of communicating with customers:
a)
Sponsoring a charity event
b)
Creating a new product
c)
Choosing a store to distribute products
d)
Developing a marketing plan
8.
The purpose of communicating with customers is to
a)
Gather participants for a survey
b)
Befriend customers
c)
Determine prices
d)
Attract customers’ interest
9.
In an overall sense, where does marketing occur?
a)
Wherever advertisements are
b)
Wherever stores are
c)
Wherever businesses are
d)
Wherever customers are
10.
Of the following, which is a durable good:
a)
Coffee mug
b)
Insect repellent
c)
Hamburger
d)
Lip balm
11.
Which of the following activities is an aspect of marketing a service:
a)
Finding out customers’ favorite coffee flavors
b)
Determining how much to charge for a haircut
c)
Developing a new, improved cell phone
d)
Advertising the state of Michigan on television
12.
Which of the following items cannot be marketed:
a)
Holiday
b)
Health
c)
Hopefulness
d)
Hawaii
13.
In the marketing concept, whose point of view matters most?
a)
Seller’s
b)
Buyer’s
c)
Marketer’s
d)
Planner’s
14.
According to the marketing concept, which option demonstrates customer orientation?
a)
Convincing a buyer to buy
b)
Researching a firm’s competitors
c)
Finding out what a buyer wants
d)
Advertising the features of a product
15.
According to the marketing concept, which option shows company commitment?
a)
Leaving marketing to the marketing department
b)
Teaching marketing to college marketing students
c)
Setting aside funds to research what customers want
d)
Pricing a product to maximize profitability per item
16.
According to the marketing concept, keeping company goals in mind means
a)
Making product prices low
b)
Containing marketing costs
c)
Putting marketing second to other company goals
d)
Maintaining the firm’s purpose
17.
Overall, what does marketing allow us to do?
a)
Stop buying online
b)
Live our daily lives
c)
Feel better about shopping
d)
Limit our spending
18.
Which of the following is the most common reason for businesses to search for ways to make their products better and cheaper:
a)
Competition
b)
Publicity
c)
E-commerce
d)
Service marketing
19.
Marketing encourages people from different countries to __________ frequently.
a)
Travel
b)
Train
c)
Think
d)
Trade
20.
Without marketing, producers and customers would be
a)
In close communication with each other.
b)
Highly dependent on advertising agencies
c)
Disconnected from each other
d)
Exposed to many new and improved products
21.
Which would probably result if a business reduced its marketing costs?
a)
Increased costs of production
b)
Decreased variety of consumer goods
c)
Increased consumer awareness of goods and services
d)
Decreased need for customer contact with businesses
22.
A type of business ownership in which one or more of the owners does not have full liability is called a:
a)
General partnership
b)
Limited partnership
c)
Sole proprietorship
d)
Service organization
23.
A characteristic of a sole proprietorship is that the owner:
a)
Has access to unlimited funds
b)
Receives all the profit
c)
Transfers all the risk
d)
Delegates all functions
24.
To form my business, I used all of my savings and borrowed from the bank, and I'm personally liable for all of the debts. This statement is an example of which of the following forms of business ownership:
a)
Partnership
b)
Sole proprietorship
c)
Corporation
d)
Cooperative
25.
John, Robert, and Charles were college friends who wanted to start a business. John has creative ability, Robert's expertise is selling, and Charles' expertise is management. However, each has limited capital. The ideal business ownership for these young men is a
a)
Merger
b)
Partnership
c)
Franchise
d)
Corporation
26.
If all of the individuals who own a business share unlimited liability for the business's losses, these individuals are part of a(n)
a)
Private Corporation
b)
General partnership
c)
S Corporation
d)
C Corporation
27.
The Scott Company decided to sell stock to raise capital. Under what form of business organization does the company operate?
a)
Corporation
b)
Cooperative
c)
Partnership
d)
Sole proprietorship
28.
The American Red Cross is an example of a(n) ___________ corporation.
a)
Hybrid
b)
Nonprofit
c)
S Corporation
d)
C Corporation
29.
One of the characteristics of the form of business ownership known as an LLC is that
a)
This kind of business can last indefinitely.
b)
It is required to have at least three owners (members).
c)
The IRS collects taxes based on the LLC�s gross income.
d)
The owners' personal property cannot be taken to pay the business�s debts.
30.
Wendy's sells the right to operate its restaurants to individuals who meet the company's criteria. The arrangement between Wendy's and these individuals is an example of
a)
A partnership agreement
b)
Multi-level marketing
c)
Licensing
d)
Franchising
31.
Jake wanted to run his own business but was unsure that he had adequate business skills to be successful. Which type of business would give Jake the help he needs?
a)
Private Corporation
b)
Sole proprietorship
c)
Business-format franchise
d)
Product trade-name franchise
32.
Which of the following is a characteristic of a product trade-name franchise:
a)
It is not open to the public
b)
The franchisee can choose the name of the business
c)
The franchisee has unlimited liability
d)
It is owned by shareholders
33.
Which do managers often set in order to control the work effort?
a)
Hiring objectives
b)
Job standards
c)
Expense budgets
d)
Diversity quotas
34.
John says that his job duties include planning what will be done, organizing and directing workers, and solving problems related to worker productivity. His job can best be described as a:
a)
Manager
b)
Broker
c)
Cashier
d)
Bookkeeper
35.
Which of the following is the main purpose of management:
a)
To obtain the needed resources
b)
To reach a specific level of productivity
c)
To accomplish the business’s goals
d)
To create a pleasant working atmosphere
36.
Why should managers know how to do the work of the workers they supervise?
a)
To coordinate employees’ efforts
b)
To establish a chain of command
c)
To create a team spirit among employees
d)
To have realistic expectations for workers
37.
Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.
a)
Planning
b)
Organizing
c)
Directing
d)
Controlling
38.
What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.
a)
Directing
b)
Planning
c)
Controlling
d)
Organizing
39.
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
a)
Directing
b)
Staffing
c)
Controlling
d)
Planning
40.
Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five-percent bonus.
a)
Directing
b)
Planning
c)
Controlling
d)
Organizing
41.
A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.
a)
Planning
b)
Organizing
c)
Directing
d)
Controlling
42.
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
a)
Natural talent
b)
Creativity
c)
Technical skills
d)
Aggressive behavior
43.
What must managers be able to do if they want employees to understand the business’s goals and be productive?
a)
Listen carefully
b)
Ask questions
c)
Communicate clearly
d)
Obtain feedback
44.
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating
a)
Technical skills
b)
Conceptual skills
c)
Interpersonal skills
d)
Job-knowledge skills
45.
Which of the following are examples of top-level management job titles:
a)
President, senior vice president, and chief executive officer
b)
Floor supervisor, area supervisor, and section manager
c)
Collections supervisor, crew chief, and production supervisor
d)
District manager, department head, and regional sales manager
46.
Why do top-level managers usually receive high salaries?
a)
Their decisions affect the entire company.
b)
They are required to attend a great many meetings.
c)
They have more experience than others in the company.
d)
Their responsibilities involve hands-on supervision.
47.
Which of the following are examples of middle-management job titles:
a)
Floor supervisor, area supervisor, and section manager
b)
President, senior vice president, and chief executive officer
c)
Collections supervisor, crew chief, and production supervisor
d)
District manager, department head, and regional sales manager
48.
Which of the following is an important function of mid-level management:
a)
To prepare workers’ daily schedules
b)
To serve as a link between top-level and first-line management
c)
To make sure projects meet deadlines
d)
To establish long-term objectives for the company
49.
Which of the following are examples of first-line management job titles:
a)
President, senior vice president, and chief executive officer
b)
Collections supervisor, crew chief, and production supervisor
c)
Company vice president, department head, and regional sales manager
d)
Senior vice president, chief financial officer, and regional vice president
50.
Which of the following statements about first-line management is true:
a)
First-line managers are not responsible for carrying out middle management’s plans.
b)
First-line managers never work side-by-side with their employees.
c)
Businesses typically hire their first-line managers from inside the company.
d)
There are normally fewer first-line managers than middle or top-level managers.
51.
Which of the following do many businesses believe to be their most important resource(s)?
a)
Employees
b)
Equipment
c)
Office supplies
d)
Sales revenue
52.
Why do all businesses need financial resources?
a)
To negotiate bank loans
b)
To pay operating expenses
c)
To develop cash budgets
d)
To manage investment accounts
53.
Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs?
a)
Middle managers
b)
Supervisory managers
c)
First-line workers
d)
Top-level managers
54.
A manager studies the business’s previous sales statistics as well as the sales forecast before making purchasing decisions. What type of resource is the manager using?
a)
Material
b)
Human
c)
Financial
d)
Information