NEW
Font size
WorksheetsAD Mock December 2018
Total questions: 60
Worksheet time: 30mins
What action is used to configure Windows 7 features?
Amend BIOS settings.
Update the .ini file.
Edit an .inf file.
Use the regedit command.
What level of privacy is required for an Internet browser to block all pop-ups?
Off
High
Medium
Low
What is the main reason for cleaning the paper path of a printer?
To reduce leasing cost.
To eliminate chances of mis-feeds.
To ensure silent operation.
To enhance print speed.
What allows a user to open an application from their desktop?
Template.
Macro.
Shortcut.
Form
What tool is used to prevent faults from occurring?
Monitoring tool.
Remote diagnostic tool.
Error logging tool.
Specification tool.
What is the best way to capture user requirements for a new system?
Interview client groups.
Consult software developers.
Update asset register.
Produce a list of test data.
What is the best source of information when installing a new device?
Receipt.
Invoice.
Warranty.
User guide.
What item of personal protective equipment (PPE) should be worn when soldering components?
Steel toe-cap boots.
Rubber gloves.
Anti-static wrist band.
Eye protectors.
Which computer device is most commonly used at home?
Blade server.
Multi-layer switch.
Laptop.
Gateway.
What feature limits the compatibility between Linux and MS-Windows on a PC?
Device drivers.
File name conventions.
Folder size.
Log-in credentials.
What is the most likely cause if a user is unable to log on to a local system?
Broken peripheral.
Forgotten password.
Router access issues.
Internet connection failure.
What best describes the purpose of a Gantt chart?
To provide a timetable of actions.
To record business charges.
To detail staff abilities.
To list available resources.
What definition best describes eavesdropping?
Data hacking.
Sending spoof emails.
Unauthorized monitoring of system.
Pretending to be another user.
Which of the following conditions is most important when working in a confined space?
Air flow.
Power.
Heating.
Daylight.
What protocol automatically configures IP addresses on a network?
FTP.
HTTP.
DHCP.
POP.
What is the best way to limit unauthorized configuration changes to a router?
Connect router to firewall.
Set a router console password.
Amend routing protocol to RIP.
Direct routing table to default gateway
What is used to prevent unauthorized programs from accessing your computer?
Email filter.
Web browser.
Anti-virus.
Wireless access.
Which is an example of web browser application?
Facebook.
CNET.
Firefox.
MS Outlook.
Which software tool is commonly used for diagnosing faults?
Firewall.
File integrity checker.
Network monitor.
Anti-virus
What does antistatic equipment protect against?
Electrical component failure.
Overheated chipset.
Electrocution.
Virus transmission.
Which protocol is used for file transfer?
POP.
FTP.
DNS.
SMTP.
What is a potential consequence of split insulation on a power cable?
Equipment runs slowly.
Loss of stored data.
Complete power loss.
Electric shock.
What is a diagnostic tool for checking a hard drive?
Scandisk.
BIOS.
Netlog.
PING.
What is an example of biometric security?
Cable shielding.
Login codes.
Identification cards.
Fingerprint access.
What problem is likely to indicate a failed hard disk?
A network logon error.
A message stating driver not updated.
A blue screen.
An excessive fan vibration.
What device directs network frames to the correct destination host?
A server.
A hub.
A router.
A switch.
Which type of unauthorized use damages stored data?
Logging-in with incorrect account credentials.
Copying encryption keys.
Defacing a web page.
Stealing a disk drive.
What action will repair a failed system?
Follow steps in a fault identification event tree.
Renew knowledge base license.
Connect a digital millimeter.
Replace an unserviceable component.
What is a common action of first-line support?
To develop user application.
To install server software.
To reset a password.
To configure network cabling.
Which piece of computer equipment uses the highest voltage?
PC hard drive.
Monitor.
Keyboard.
Mouse.
Which application is best to use when managing a large mailing list?
Database.
Spreadsheet.
Word processor.
Desktop publisher.
What item is a local area network resource?
Cabling.
Data.
ISP.
User profile.
What is the best way for an IT support technician to get fault information from a user?
To ask direct questions.
To record remedies.
To complete the error log.
To consult the solutions database.
What issue is most likely to cause equipment damage during an installation?
An unterminated network cable.
Items delivered with no packaging. .
Disconnecting an ESD strap.
Removing BIOS jumper
Which issue is most likely to prevent an antivirus from performing correctly?
A roaming profile bug.
An incompatible operating system.
An out of date version.
Printer driver.
What is the best source of technical information?
Word of mouth.
Internet forum.
Installation manual.
Sales brochure.
What server stores the unique addresses of named hosts?
DHCP.
DNS.
Gateway.
TCP.
What is the purpose of a modem?
To enable Internet access.
To connect multiple networks.
To enable remote storage.
To connect multiple peripheral devices
What is the main reason for using templates?
To ensure consistency.
To maximize memory use.
To increase space on the server.
To manage work flows.
Which method confirms a user’s access rights?
Boot.
Scripts.
Gateway.
Authentication.
What is the main purpose of user authentication?
To ensure that everyone has access to the system.
To ensure that only the right people have access.
To ensure that new applications are installed.
To ensure that the correct software version is available.
What is an event tree?
A system of recording complaints.
A way of making decisions about a fault.
A method of logging system details.
A type of service level agreement.
What is the best way of providing detailed technical support?
Onsite Instruction.
Induction course.
Large group conference.
Webinar.
Inkjet is a common type of what piece of equipment?
Application.
Personal computer.
Printer.
Monitor.
What document should be provided with new software?
Email.
Index template.
Database report.
User guide.
Which type of software is Microsoft Exchange?
Desktop.
Server.
User.
Open-source.
Which type of address is used to identify a computer connected to the Internet?
MAC address.
IP address.
Memory address.
Hardware address.
Which of these is a utility for a server operating system?
Restore from back-up.
Configure data.
Decrypt passwords.
Format remote host.
What kind of software is Thunderbird?
Utility tool.
Mobile application.
Email client.
Firewall.
What must be adjusted to personalize the desktop?
Internet add-ons.
Email settings.
Operating system.
Application software.
What is the best way to continue using technologies that current operating systems no longer
support?
Design new BIOS chip.
Run legacy software.
Develop in house programs.
Conduct a security audit.
What action is part of the correct procedure for manually lifting an item from the ground?
To bend your knees.
To wear a safety harness.
To wear a hard hat.
To bend your back.
What is an open-source operating system?
MS Windows.
MAC OS X.
Linux
iOS.
Which type of programme hides its real purpose?
Trojan.
Phishing.
Spam.
Spoof.
What fault can occur with an input device?
Damaged connector.
Data loss.
Corrupted files.
Paper jam.
What is the best method of gathering user feedback on a new system?
Internet search.
Vendor website.
Questionnaire.
Word of mouth.
What is the most likely outcome for a service provider in failing to meet service level agreement
deadlines?
Increased bonus payments.
Financial penalties.
Higher chargeback.
Reduction of IT staff
Which hazard can cause repetitive strain injury (RSI)?
Noise.
Vibration.
Thermal stress.
Ultraviolet radiation.
What is the main purpose of antivirus software?
To move data on a hard drive.
To keep a system secure.
To perform boot checks.
To check network settings.
Which of these steps is found in a risk assessment?
Identify hazards.
Analyze customer needs.
Calculate costs.
Notify senior management.
