WorksheetsRetail
Total questions: 25
Worksheet time: 12mins
True or False// Demographics refers to statistics that describe a population in terms of personal characteristics.
True
False
What is geographic segmentation?
grouping people with similar lifestyles
age
marital status
where people live
Demographic refers to: statistics that describe a population
True
False
Distribution is deciding how:
Much it cost
Physically moving and storing goods
Getting a product setup
selling a product
What does sustainability mean?
Using lots of resources.
Maintaining the world we live in for future generations.
Cutting down trees.
Using lots of water and electricity.
The main idea of sustainability is to act responsibly so that the resources on the planet will be able to _____________many generations to come.
feed
wipe out
support
clothe
Describe why good customer service is important
Bad customer service helps to retain customers and will maintain or increase sales
It helps retain and gain customers, which will help maintain or increase sales and ultimately profit.
When shopping online (E-Commerce), how might a business provide good customer service?
Provide FAQs, Contact us and live chat on their E-Commerce website to help answer customer questions
Have a customer service help desk, staff available to assist and staff serving on tills (EPOS) systems
In a electrical shop, if the staff are not knowledgeable how will this impact on the business?
Customers are unlikely to shop with the business as customer service is poor, sales would decrease
Customers would be retained and new customers gained as they are, providing good customer service, this would increasing sales.
In a recession, uncertainty about employment can deter spending. Which of the following is a synonym for “deter?”
Discourage
Enable
Facilitate
Permit
If a company lays off half of its employees during a recession, what can you reasonably conclude?
The employees were bad at their job
Another company wanted to higher the employees
The company couldn't afford to pay the employees
The employees were overqualified for their jobs
Based on the graph, in which of these years would you have had the toughest time finding work?
2001
2004
2007
2010
The statement "recessions are a normal part of the business cycle" supports which of the following arguments?
Recessions are especially hard on regular citizens
Recessions are triggered by a drop in spending
Recessions are not permanent
Recessions are less severe than depressions
Which of the following typically rises during a recession?
Unemployment
Average income
Production
Stock prices
Which of the following is likely to be the main factor influencing the location of a small barber shop? Proximity to:
Customers
Labour
Raw materials
Competitors
What would not affect a businesses decision on location?
Proximity to labour
Proximity to customers
Internet access
Proximity to the government
What is a greenfield site?
A disused site envisioned for redevelopment
An area of undeveloped agricultural land marked for commercial development
An area with high unemployment marked for government development
An area with a high business concentration
Which of the following would be the least important when locating a new hair salon?
Competition
Customers
Staff
Suppliers
