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WorksheetsKSU-B
Total questions: 90
Worksheet time: 3hrs 32mins
1) Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.
A) the environment
B) manufacturing and production
C) sales and marketing
D) invoices and payments
E) technology
2) Producing a bill of materials is a responsibility of the ________ function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
E) technology
3) Identifying potential customers for the businesses' products or services is an activity associated with the ________ function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) technology
E) sales and marketing
4) Which of the following is an interorganizational business process?
A) Hiring an employee
B) Identifying a customer
C) Creating financial statements
D) Ordering raw materials
E) Checking product quality
5) Employees that assist with paperwork at all levels of the firm are called:
A) data workers.
B) knowledge workers.
C) operational management.
D) service workers.
E) senior managers.
6) The three principal levels of hierarchies within a business organization are:
A) senior management, knowledge workers, and service workers.
B) senior management, middle management, and operational management.
C) senior management, data workers, and operational management.
D) senior management, operational management, and workers.
E) senior management, operational management, and data workers.
7) Key forces in a business's immediate environment include:
A) stockholders.
B) technological innovations.
C) economic conditions.
D) politic conditions.
E) global events.
8) Engineers and scientists are examples of:
A) senior management.
B) production workers.
C) knowledge workers.
D) middle management.
E) operational management.
9) Which of the following is an example of a key force in a firm's broader, less immediate environment?9) Which of the following is an example of a key force in a firm's broader, less immediate environment?
A) Competitors
B) Regulations
C) Suppliers
D) Economic trends
E) Customers
10) Which of the following is not a true statement with respect to business processes?
A) Every business can be seen as a collection of business processes.
B) Analyzing business processes can enable you to achieve a clear understanding of how a business actually works.
C) The efficiency of a business firm is not related to its business processes.
D) Information systems can automate many steps in business processes that were formerly performed manually.
E) A business process may involve a unique way in which work, information, and knowledge are coordinated within an organization.
11) Middle management is responsible for directing the day-to-day activities of the business.
FALSE
TRUE
12) Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business.
FALSE
TRUE
13) Business processes that impede organizational responsiveness are a source of competitive strength for a company.
FALSE
TRUE
14) In a firm hierarchy, responsibility and accountability is concentrated at the top.
FALSE
TRUE
15) A business is a formal organization created to sell services or products at a profit.
FALSE
TRUE
16) Every business process is tied to one specific functional area.
FALSE
TRUE
17) Information systems found in nonprofit organizations are typically very similar to those found in private industry.
FALSE
TRUE
18) A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n):
A) executive support system.
B) management-level system.
C) decision support system.
D) transaction processing system.
E) business intelligence system.
19) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
A) ESS
B) CRM system
C) MIS
D) DSS
E) SCM system
20) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of a/an:
A) KMS.
B) TPS.
C) ESS.
D) MIS.
E) CRM system
21) The term management information systems refers to a specific category of information systems serving:
A) integrated data processing throughout the firm.
B) transaction process reporting.
C) senior management.
D) middle management functions.
E) knowledge workers.
22 Which of the following systems are designed to summarize and report on the company's basic operations?
A) KMS
B) DSS
C) ESS
D) TPS
E) MIS
23) ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.
A) MIS
B) TPS
C) ESS
D) DSS
E) KWM
24) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
A) ESS
B) TPS
C) MIS
D) DSS
E) CRM
25) Which of the following systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?
A) MIS
B) TPS
C) DSS
D) KMS
E) CRM
26) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
A) ESS
B) TPS
C) MIS
D) DSS
E) CRM
27) DSS and MIS are also referred to as ________ systems.
A) business information
B) business intelligence
C) executive support
D) business model
E) expert
28) An ESS is an information system that supports the:
A) long-range planning activities of senior management.
B) knowledge and data workers in an organization.
C) decision-making and administrative activities of middle managers.
D) day-to-day processes of production.
E) management of customer relationships.
29) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
A) ESS
B) TPS
C) MIS
D) DSS
E) KWM
30) Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true?
A) It took six months to implement a working system at Plan International's international headquarters.
B) The new system helps manage grants and donations received by Plan International.
C) The new system is cloud-based and delivers information on a secure mobile platform.
D) The new system enables employees to update their own personal information.
31) Which of the following systems are designed to support organization-wide process coordination and integration?
A) DSS
B) MIS
C) CRM
D) Enterprise applications
E) ESS
32) A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business.
A) TPS
B) DSS
C) automatic reporting system
D) MIS
E) enterprise system
33 What is the most important benefit of an enterprise application?
A) Enabling speed of communicating
B) Enabling business functions and departments to share information
C) Enabling a company to work collaboratively with customers and suppliers
D) Enabling cost-effective, e-business processes
E) Enabling managers to make better decisions
34) ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.
A) Collaborative distribution
B) Supply chain management
C) Reverse logistics
D) Enterprise planning
E) Digital dashboard
35) ________ provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.
A) TPS
B) MIS
C) ESS
D) CPS
E) CRM systems
36) Which of the following can typically access a company's intranet?
A) The general public
B) The firm's employees
C) The firm's customers
D) The firm's suppliers
E) The firm's outside contractors
37) You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current display ads. Which type of system will most efficiently provide a solution?
A) CRM
B) Enterprise system
C) Extranet
D) Intranet
E) KWM
38) Which of the following refers to the purchase or sale of goods and services over the Internet?
A) E-commerce
B) E-business
C) CRM
D) MIS
E) SCM
39) The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
A) e-commerce.
B) e-business.
C) enterprise applications.
D) MIS.
E) KWM.
40) You work for a highly successful advertiser that is about to expand nationally. Of utmost importance will be finding a way to store and disseminate its clients' frequently updated branding and style guides throughout the organization. The guides include multiple image files and text documents. What system will best serve these needs?
A) A wiki
B) An extranet with KMS capabilities
C) A TPS with KMS capabilities
D) A telepresence system
E) A virtual world
41) You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is a business communications consulting firm that services many clients in different industries throughout the world. The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. What system do you recommend to improve Inspiration Inc.'s business processes and increase its profit margin?
A) Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
C) KMS, to minimize redundant work on similar clients
D) Video conferencing system, to improve collaboration
E) MIS, to produce reports on the firm's operations
42) The principal purpose of a TPS is to answer nonroutine questions and track the flow of transactions through an organization.
FALSE
TRUE
43) A TPS helps managers monitor the firm's relations with the external environment.
FALSE
TRUE
44) A payroll system is a typical example of an MIS.
FALSE
TRUE
45) An MIS typically uses data supplied by a TPS.
FALSE
TRUE
46) An MIS primarily supports routine decision making.
FALSE
TRUE
47) Most MISs use sophisticated mathematical models or statistical techniques.
FALSE
TRUE
48) Decision-support systems often use information from external sources.
FALSE
TRUE
49) ESSs are designed to serve the middle management of the organization.
FALSE
TRUE
50) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.
FALSE
TRUE
51) ESSs are designed primarily to solve specific problems.
FALSE
TRUE
52) Information supplied by an enterprise system is structured around cross-functional business processes.
FALSE
TRUE
53) Supply chain management systems are more externally oriented than enterprise systems.
FALSE
TRUE
54) Enterprise systems do not utilize order transaction data.
FALSE
TRUE
55) Knowledge management systems and customer relationship management systems are both types of enterprise applications.
FALSE
TRUE
56) From your reading of the chapter-opening case study discussing ABB's use of enterprise social networking, which of the following statements best expresses ABB's experience?
A) ABB's primary motivation for replacing its existing corporate intranet was to enhance its security.
B) Implementing Yammer improved employee productivity and collaboration.
C) Efforts to implement Yammer were met with significant resistance from employees.
D) Yammer provided ABB with a single entry point to all the information and tools ABB employees need for their jobs.
57) Which of the following types of systems could be used to enable different firms to work collaboratively on a product?
A) Intranet
B) Extranet
C) KMS
D) CRM
E) DSS
58) Interaction jobs are those jobs which:
A) require close coordination and collaboration.
B) involve knowledge that can't be put into an information system.
C) are performed typically by operational-level employees.
D) require intense levels of interaction with clients.
E) require an emphasis on innovation.
59) In a business environment, the focus of collaboration is to:
A) accomplish the task at hand.
B) provide a sense of community.
C) foster better communication.
D) prevent miscommunication.
E) increase a firm's profit margin.
60) Which of the following statements is not true about collaboration in a business setting?
A) Collaboration may be a short-lived activity, lasting just a few minutes.
B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.
C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.
D) The evidence of the business benefits of collaboration is largely anecdotal.
E) Special types of information systems are available to support collaboration.
61) Each of the following is required for successful collaboration, except:
A) open culture.
B) strong hierarchy.
C) decentralized structure.
D) breadth of collaboration.
E) appropriate collaboration technology.
62) A wiki is a type of collaborative:
A) social network.
B) blogging.
C) virtual world.
D) website.
E) MIS.
63) Second Life is an example of a(n):
A) virtual world.
B) wiki.
C) social networking site.
D) mind mapping tool.
E) extranet.
64) The goal of social commerce applications is to:
A) connect through personal and business profiles.
B) use social media to connect with customers.
C) share opinions about purchasing products or services.
D) upload and share business documents.
E) harness collective knowledge to generate new ideas.
65) What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?
A) Cost/use matrix
B) Task/time matrix
C) Space/cost matrix
D) Time/space matrix
E) Time/cost matrix
66) Cisco's WebEx is an example of which of the following types of collaboration tools?
A) Blog
B) Team room
C) Online meeting
D) Group calendar
E) Wiki
67) Which of the following Google tools allows people to engage in group video chat?
A) Google Drive
B) Google Docs
C) Google Apps for Business
D) Google Circles
E) Google Hangouts
68) Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.
A) bimodal
B) colocated
C) synchronous
D) spontaneous
E) asynchronous
69) Supply chain management systems are considered to be a(n) ________ because they automate the flow of information across company boundaries.
A) KMS
B) enterprise system
C) MIS
D) interorganizational system
E) cross-functional system
69) Supply chain management systems are considered to be a(n) ________ because they automate the flow of information across company boundaries.
A) KMS
B) enterprise system
C) MIS
D) interorganizational system
E) cross-functional system
70) ________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.
A) Telepresence
B) Virtual reality
C) Screen sharing
D) Mind mapping
E) Virtual world
71) Which of the following best describes the type of information systems FWO implemented, as discussed in the chapter case?
A) ESS
B) DSS
C) TPS
D) KMS
E) Cloud collaboration service
72) As discussed in the chapter case, what is the primary reason why Spacebook failed?
A) It was too expensive to implement.
B) It was designed and developed without taking the organization's culture into consideration.
C) It did not include enough collaboration tools.
D) Its user interface was confusing.
E) It was riddled with technical issues.
73) IBM Connections is an example of which of the following?
A) MIS
B) Enterprise social networking tool
C) E-commerce system
D) Intranet
E) Extranet
73) IBM Connections is an example of which of the following?
A) MIS
B) Enterprise social networking tool
C) E-commerce system
D) Intranet
E) Extranet
4) Teams are formal business groups that are created to accomplish a specific task.
FALSE
TRUE
75) The primary goal of social business is to deepen interactions with employees and customers.
FALSE
TRUE
76) Which of the following is most likely to have direct responsibility for ensuring that his or her company complies with existing data privacy laws?
A) CPO
B) CKO
C) CIO
D) CIP
E) CSO
76) Which of the following is most likely to have direct responsibility for ensuring that his or her company complies with existing data privacy laws?
A) CPO
B) CKO
C) CIO
D) CIP
E) CSO
77) The principal liaison between the information systems groups and the rest of the organization is a(n):
A) programmer.
B) information systems manager.
C) systems analyst.
D) CIO.
E) CSO.
77) The principal liaison between the information systems groups and the rest of the organization is a(n):
A) programmer.
B) information systems manager.
C) systems analyst.
D) CIO.
E) CSO.
78) A ________ is a senior manager who oversees the use of IT in the firm.
A) CEO
B) CFO
C) CIO
D) CIT
E) CPO
79) Development and support services for a firm's business systems are provided by:
A) IT educational services.
B) IT management services.
C) data management services.
D) IT standards services.
E) application software services.
80) Policies that determine which information technology will be used, when, and how, are provided by:
A) IT educational services.
B) IT management services.
C) application software services.
D) IT standards services.
E) data management services.
81) Which of the following would a CSO not be responsible for?
A) Educating and training users about security
B) Keeping management aware of security threats
C) Maintaining tools chosen to implement security
D) Providing physical security
E) Enforcing the firm's information security policy
82) Which of the following would be primarily responsible for enterprise-wide governance and usage of information to maximize the value of an organization's data?
A) CKO
B) CPO
C) end users
D) CDO
E) CSO
83) Which of the following is not a service typically provided by an information systems department?
A) Telecommunications services
B) Physical facilities management services
C) Data management services
D) Project management services
E) Human resources services
84) Systems analysts are highly trained technical specialists who write the software instructions for computers.
FALSE
TRUE
84) Systems analysts are highly trained technical specialists who write the software instructions for computers.
FALSE
TRUE
90) End users are representatives of departments outside of the information systems group for whom applications are developed.
FALSE
TRUE
