WorksheetsAXA Insurance
Total questions: 10
Worksheet time: 4mins
If the partner writes into App that he had an accident what will you ask firstly?
How many people were in the vehicle?
How is the car look like?
Is the partner injured?
Create Jira only L3/L4 Accidents
Yes
No
When you create Jira which one will you select Yes?
Media Confirmed or Threatened
Law Enforcement Confirmed or Threatened
Accident or Claim Needed
What will you select when you came Claims section in Jira?
Submitted to Claims(Claims Only)
Submitted to claims
(Claims Only) Non-Submission
IRF Pending
What will you do next when you created Jira?
Resolve the Jira without escalation
Explain driver full coverage
Wait insurance team
If the driver had an accident,
Explain the details of the policy of insurance
Relieve the PD that he had an insurance
Wait insurance team and don't without any promises about policy
If the partner contacts support regarding an off-trip sickness, maternity/paternity or Jury service claim with AXA what will you do?
Create a Jira and tag insurance team
Send SR to explain not cover because that case happened off platform
Email to PanEUClaims@uber.com, No need to create Jira
What will you write to the ticket by internal note?
bbAXAbb
xxAXAxx
uuAXAuu
When does the policy cover that accident?
15 minutes after trip
On the trip
While going to the rider
While waiting for call
When you select yes for "Accident or Claim Needed" the third tab will pop up Jira and you must fill all the blanks on that page?
Yes
No
