WorksheetsCommunication History 5
Total questions: 41
Worksheet time: 20mins
The best way for Melissa to determine if her company will pay the tuition for the class that she is taking at the community college is by
reviewing the production schedule
asking her college counselor
reading the employee handbook
submitting a formal proposal
As an audience member, which of following should you do to encourage a speaker during an oral presentation?
Smile
Refrain from asking questions.
Keep a straight face to communicate that you are serious.
Quietly discuss the speech with the person sitting next to you.
Sarah is speaking to a customer who is decisive, forceful, and in a hurry. Sarah should
give the customer time to talk about himself/herself.
get to the point of her communication quickly.
discuss detailed statistics and information.
take time to develop a relationship with the customer.
Roberto has just finished giving a presentation about global warming. An obviously irritated audience
member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads
results from three scientific reports on its existence. Roberto's response is an example of
a transition.
an effective conclusion.
defending an idea objectively.
expressing a cultural barrier.
An individual calls your company and asks to speak with your coworker, Rhonda Hoffman. What should
you do if Rhonda is not available to take the call?
Advise the caller to call again in a few minutes.
Ask the caller if s/he would like to leave a message.
Tell the caller that you would be glad to take his/her order.
Put the caller on hold while you track down Rhonda.
What does a group's leader do?
Takes the meeting minutes
Puts the group on a certain course
Makes sure the group members agree
Follows up with everyone
What is a key to effective note-taking?
Creative thinking
Capturing details
Active listening
Using an outline
One computer tool that a businessperson can use to organize online information for a research report is
index cards.
mind-mapping programs.
statistical applications.
online survey services.
Alma is preparing a presentation about her department's budget to make to the company president. She
wants to use a visual representation of the budget that shows parts in relation to the whole. Alma should
consider using a
bar graph
table
line graph
pie chart
The business manager tried to write a promotional letter that was simple, clear, and interesting so that
customers who received it would
need to read it many times.
easily understand it.
find it entertaining.
ask what it really meant.
