WorksheetsCutting Corners
Total questions: 12
Worksheet time: 6mins
As long as customers won’t know, it’s okay to sell damaged goods.
True
False
How much money do companies spend in a year to correct problems with their goods?
Thousands
Hundreds of thousands
Millions
Billions
Which of the following might be the result of selling poor-quality goods?
Loss of money
Loss of customers
Lowering of employee quality standards
All of the above
The “little things” that are important to show quality might include:
Appearance of a store
Attitude of the staff
Arrangement of the goods
All of the above
Which of the following results in poor quality?
Adding a new line of products
Listening to customers
Cutting corners
All of the above
A person who enjoys gossip is more productive.
True
False
Which of the following is true?
Gossiping shows you are friendly.
Gossip never hurts anyone.
Gossip makes the target feel important.
None of the above
What are ways to reduce gossip about you at work?
Ask the gossip to stop.
Ask coworkers to set the record straight.
Do your work and ignore the gossip.
All of the above
A good listener will do which of the following?
Take notes
Pay attention
Focus on details
All of the above
Which of the following statements is true?
Listening is overrated.
You can’t learn how to listen better.
You are born with the ability to listen.
None of the above
Which of the following is a characteristic of good listening?
Hearing the words only and ignoring body language.
Doing something else at the same time as listening in order to be more productive
Being ready to jump in and talk as soon as the speaker is quiet
Looking the speaker in the eye
Which of the following do people spend the most time doing?
Speaking
Talking
Listening
Writing
