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Total questions: 11
Worksheet time: 5mins
What does Koodo have
instead of a Fixed-term
contract?
The Tab
No Contract
Service Agreement
Service Contract
If a customer has their own
phone, what is the charge
for a new SIM card
$35
$20
$15
$30
What is the charge for a
seasonal hold plan?
$15
None
$20
$60
You have to make sure you selected the correct province before quoting prices.
True
False
What link do you use to access OneSource
go/onesource
www.onesource.com
https:go/onesource
No link is required
In Onesource, Where can you go if the
customer is unsure of
their Postal Code?
External sites > Postal Code look-up
Home > User the Search Bar
Home > News
External sites > Reverse Phone Look-Up
These are to two types of Favorites that you can have in OneSource:
Top 10 visits
Personalized Favorites
Customers´ FAQs
Reps´ most visited articles
Where can you find devices´emulators in OneSource?
Equipment
Promos
Cust Comm
Contacts
You will use this system to access to a Postpaid Account.
SmartDesktop
RedKnee
Virtual Campus
CSSHabitar
You will use this system to access to a Prepaid Account.
Smartdesktop
RedKnee
Virtual Campus
CSSHabitat
What is the cap per billing cycle if the customer uses Easy Roam in USA.
There is no limit.
$8
$100
$150
