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Worksheets

Help Systems

Total questions: 11

Worksheet time: 5mins

Name
Class
Date
1.

What does Koodo have

instead of a Fixed-term

contract?

a)

The Tab

b)

No Contract

c)

Service Agreement

d)

Service Contract

2.

If a customer has their own

phone, what is the charge

for a new SIM card

a)

$35

b)

$20

c)

$15

d)

$30

3.

What is the charge for a

seasonal hold plan?

a)

$15

b)

None

c)

$20

d)

$60

4.

You have to make sure you selected the correct province before quoting prices.

a)

True

b)

False

5.

What link do you use to access OneSource

a)

go/onesource

b)

www.onesource.com

c)

https:go/onesource

d)

No link is required

6.

In Onesource, Where can you go if the

customer is unsure of

their Postal Code?

a)

External sites > Postal Code look-up

b)

Home > User the Search Bar

c)

Home > News

d)

External sites > Reverse Phone Look-Up

7.

These are to two types of Favorites that you can have in OneSource:

a)

Top 10 visits

b)

Personalized Favorites

c)

Customers´ FAQs

d)

Reps´ most visited articles

8.

Where can you find devices´emulators in OneSource?

a)

Equipment

b)

Promos

c)

Cust Comm

d)

Contacts

9.

You will use this system to access to a Postpaid Account.

a)

SmartDesktop

b)

RedKnee

c)

Virtual Campus

d)

CSSHabitar

10.

You will use this system to access to a Prepaid Account.

a)

Smartdesktop

b)

RedKnee

c)

Virtual Campus

d)

CSSHabitat

11.

What is the cap per billing cycle if the customer uses Easy Roam in USA.

a)

There is no limit.

b)

$8

c)

$100

d)

$150