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Worksheets01/29/2019 KOSSA Bellringer
Total questions: 13
Worksheet time: 7mins
Name
Class
Date
1.
Your place of employment has a very conservative business attire dress code. Ellen, a new teller, doesn't agree with the dress code and hasn't been dressing accordingly. What should her supervisor do?
a)
Document her insubordination
b)
Document her insubordination, and discuss the situation with her
c)
Document her insubordination, discuss the situation with her, and refer her to the employee handbook to review the appropriate conservative attire.
d)
None of the above
2.
All new employees at Bank USA begin as tellers with the opportunity for advancement within the bank. Frank, a new teller, enjoys the bookkeeping aspect of the job but does not enjoy working with customers. What should Frank do?
a)
Quit his job immediately and look elsewhere for a new job in accounting
b)
Give his two-week notice to Bank USA and begin to look for a new job in accounting
c)
Talk with his supervisor and continue to work as a teller with the plan of becoming an accountant for the bank
d)
Discuss the situation with a co-worker while looking for a new job in accounting
3.
Why is proper etiquette very important when greeting customers?
a)
Customers enjoy being recognized and called by their name.
b)
Smiling makes you feel better.
c)
A friendly rehearsed greeting allows you to focus on another task
d)
Customers will likely give you a tip
4.
Which of the following is a good listening skill?
a)
Formulating a response while the speaker is still talking
b)
Looking at the speaker and maintaining eye contact
c)
Interrupting the speaker with questions
d)
Finishing an important task while listening to the speaker
5.
Mary Anne has been called for an interview at ABC Company. How can she prepare for a successful interview.
a)
Review potential questions and research the company
b)
Review potential questions and invest in an expensive interview outfit
c)
Research the company and invite a friend in case she get nervous.
6.
Which of the following non-verbal communication skills will make a good impression during an interview?
a)
slouching in chair so as to relax his nerves
b)
Direct eye contact
c)
Chewing gum
d)
Professional answers
7.
Which of the following would be an example of the types of appropriate questions to ask the interviewer?
a)
Questions about salary and benefits
b)
Questions about the direction of the company
c)
Questions about demographics of employees
d)
Questions about vacation time
8.
What is appropriate to post on social media about your job?
a)
Your opinions about your boss
b)
Gossip from work (only if those involved can't see it)
c)
Pictures from your Christmas party
d)
None of these are appropriate
9.
Which of the following is appropriate to wear on your first day to work?
a)
Blue jeans and a nice shirt, until you know what is required
b)
Dress pants/skirt and a dress shirt, or a suit
c)
Whatever you are comfortable with--it will likely be a long day
d)
Any of the above are acceptable.
10.
Which of the following is NOT a characteristic of professionalism
a)
Honesty
b)
Compentency
c)
Politeness
d)
Highly competitive
11.
If you have a conflict with a client and you need assistance with a situation, what should you do?
a)
Tell the co-worker closest to you
b)
Seek assistance from something with more experience and authority
c)
Tell the client why you are so frustrated and what they have done wrong
d)
Ignore the situation
12.
Which of the following is not important to be included in a resume
a)
Name, address, email, contact information
b)
Past work experiences
c)
Explanation of specific job skills and related acheivements
d)
Reasons why you did not like your previous employer; your hobbies and political views
13.
What is the maximum amount of pages generally recommended for resume length
a)
1
b)
2
c)
3
d)
4
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