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WorksheetsMetro by T-Mobile Plans and Services
Total questions: 15
Worksheet time: 18mins
Which plan/s include Music Unlimited?
$30
$40
$50
$60
Is this statement true? - Customer will save $20 when they add a line to an existing $50 (Unlimited High Speed) plan.
True
False
Can you add a data top up to this plan?
Yes. Add as many as you want!
No. Customer has to upgrade to a price plan that offers data.
How much would Catriona pay if she is interested in getting a 15GB Hotspot ONLY plan for 1 line.
$80
$45
$35
$70
Ms. Gray is paying $40/mo for her voice line. She has been streaming a lot of videos and is running 10GBs of data usage. She is calling today to ask why her mobile data is slower than usual. What would be your response/explanation?
Ms. Gray, I appreciate you taking your time to call us today. I would definitely hate it if my binge watching is interrupted too. The reason why your mobile data is no longer up to speed is because you have a plan of $40 that includes 10GB of High Speed LTE access and I can see here that you are running 10GBs of usage which explains the non-4G speeds that you are experiencing right now. But do not worry, I can definitely talk to you about our amazing options that can get you back to enjoying your videos.
Ms. Gray, the reason why your mobile data is slow is because you are on a $40 plan and it is only applicable for 10GBs of internet.
Ms. Gray, I am so sorry for the inconvenience. the reason why your mobile data is slow is because you are on a $40 plan and it is only applicable for 10GBs of internet.
Ms. Gray. You should get a higher plan if you want unlimited high speed data.
CX: "I was shopping around and I saw that you guys have some deals online. What would be best for me and my family? I take alot of videos and pictures of my kids and our travels. And since I am a stay at home mom, I do all my shopping online. I want to move all our four lines from Cricket." (They will be bringing all their devices/sim to us)
You: " (choose the best response below) "
Oh wow! I am so glad that you are considering Metro by T-Mobile to be your new wireless family. I definitely have an awesome recommendation for you. I can give you the $60 plan which will allow you to save all your videos and pictures to Google One with 100GB of storage so you will never worry about deleting a lot of stuff on your phone because you can back it up! Plus! I'm glad you brought up shopping because I LOOOVE shopping. With this plan you will also get Amazon Prime subscription so you can get the best out of online shopping. And of course, this has unlimited calling, texting and data for you and your family to enjoy. Sounds AWESOME right? But wait there's more! If you have all four lines moved to us, the additional lines will only be $30 each and would only make your monthly total $120 per month!
Thank you for choosing Metro by T-Mobile. You can have the best plan ever! You only need to pay $120 per month for all four lines and you will get unlimited calling, texting and data plus 100GB of Google One and Amazon Prime subscription.
You can have the $60 Plan for each line that will give you unlimited calling, texting and data plus 100GB of Google One and Amazon Prime subscription
CX: "I will be travelling to Mexico for the next couple of days. Can I use my phone there?"
You: " (choose the best answer below) "
Absolutely! Your plan already includes unlimited roaming to not only Mexico but also Canada!
Absolutely! We have an option for you to enjoy unlimited calling, texting and 5GBs of LTE data in Mexico for only and additional $5/mo!
Absolutely! We don't want you to be travelling without a form of communication. I know that I cannot go anywhere without a working phone. Well, I have an amazing option for you to enjoy unlimited calling, texting and 5GBs of LTE data in Mexico,it will only be an additional $5/mo! Cool right?
CX: " I wanna call and text my family in the Philippines. What can you recommend?"
Choose the best add-on/s below.
GLOBAL VOICE 50+
GLOBAL VOICE 50
GLOBAL VOICE 200
GLOBAL VOICE 200+
Ms. Catriona Gray will be staying in Manhattan for the next year. She needs a brand new phone with a $60 plan and wants to make sure that her phone in protected. What will be your best add-on recommendation?
$4 Handset Insurance - NYINS
$3 Lookout Mobile Security - LK0TI
$6 Premium Handset Protection - PHP2
$6 Premium Handset Protection - NYPHP
What are the requirements to unlock the customer's phone?
The phone must be a Metro by T-Mobile Android GSM phone.
The phone must have had active service for a minimum of 180 days from the phone’s activation date.
For warranty and insurance replacement handsets, the original phone’s activation date counts as the beginning of the 180 days, not the activation date of the replacement handset.
The phone must be a non-Metro by T-Mobile Android GSM phone.
Is it true? Customer can call Cuba when you add global voice.
True
False
Is it true?Customer can add more data for the hotspot.
True
False
Name ID does block text messages.
True
False
Is is True? For $60 the plan PROMO60 (AALPROMO2) Only the primary line will receive the Amazon Prime feature.
True
False
Is is true?Data prioritization stops the moment the cell congestion clears and traffic is moving again. Everyone is free to drive as far and as fast as they want. Our network evaluates this every 2 milliseconds because we want to make sure prioritization only happens when we have to
True
False
