"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

Pareto’s principle is called the:

A realistic goal is one that:

Which of these descriptions is NOT a guideline to be used when creating a resumé?

Before an interview begins, you might be asked to fill out a(n):

During a job interview it is very important to:

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Dependability as a work principle can be described as:

Passion as a work principle can be described as:

Paid holidays, bonuses and insurance are all examples of:

Insurance benefits might include all of the following types EXCEPT:

Networking provides all of the following benefits EXCEPT:

If you are going to be absent or have vacation time, you would take all of the following steps EXCEPT:

Which of the following descriptions would be considered a key to successful client relationships?

Important information about the client, combined with the financial value of a client, is referred to as the:

According to statistics, how often does the average loyal client visit a salon?

Turning a $30 dollar ticket into a $40 ticket is an example of:

For salon professionals just starting out, the most common and immediate source of referrals is:

Which of the following concepts involves converting existing clients to return clients?

If all of your appointment times have been scheduled with clients for a given day, the term to describe this is a:

Which method is probably the most effective way to build your clientele?

Which of the following situations would represent a good time to ask a client for referrals?

A category title for tracking and overseeing clientele-building strategies is CRM which stands for:

What is considered to be the number one reason why clients move on to another salon?

What is NOT a necessary element for ensuring staff synergy?

Which of the following concepts creates a harmonious and predictable environment?

Beverages, food, magazines and umbrella stands in the salon are examples of:

All of the following statements are ways to demonstrate your personalized approach EXCEPT:

U.S. Social Security and Canadian Pension taxes are planned savings/retirement funds, and the money is collected by the:

Net worth is calculated by subtracting liabilities from:

Which type of insurance protects the salon owner from financial loss due to an employee’s negligence?

Workers' Compensation Insurance is needed to protect the:

An example of a liability on your financial statement would be:

To be granted future loans, it is important to pay loans on time and avoid:

The money in your checking and savings accounts, IRAs, stocks and bonds are all considered to be your total:

The tax based on the profits (earnings) of a business is known as:

Which of the following terms refers to all money owed?

Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:

Before a salon owner can hire employees they need to apply for a(n):

What is considered the best form of advertising?

The determination on whether a specific product should be continued as a retail item is based on the number of:

The salon professional’s name, scheduled service, client’s name, date and client’s phone number should all be included in the:

In many cases, the first person to greet a client as they arrive is the:

The emotional buyer bases his or her purchases on:

The term given for selling products for client home care is:

Which buyer wants to know all of the facts about the product and thinks carefully about buying, without much regard for who else likes or uses the product?

The following are all benefits of a product EXCEPT:

Successful salons are those whose staff members are effectively recommending their services and a quality line of retail products by doing all of the following actions EXCEPT:

Which of the following descriptions could fall under a category related to "consumerism"?

Which of the following time periods identiies the consideration for a long-range goal?

The item that offers an employee a brief summary of who you are and what qualities you would bring to the salon is called a(n)

The least important factor in deciding whether to accept a position is:

An effective technique in building a clientele is to:

The most important relationships you form at the beginning of your career are those that develop:

The type of insurance that helps cover the costs of any salon equipment or the physical location itself in case of a fire or theft is known as premise or:

Which of the following is important to allow close management of products purchased for retailing in the salon?

A form of operation in which an initial purchase fee plus a monthly service charge is paid to the parent corporation is called a(n):

The ideal salon arrangement has an efficient traffic pattern providing:

An operating agreement in which a business functions under a parent corporation in exchange for promotion, advertising and management is a(n):

A set income given to an employee on a weekly or monthly basis is known as:

What amount of commission will many salons pay an employee for the retail sales of home care products?

A salon owner that pays a set dollar amount each month to a building lessor is paying a(n):

Renting or leasing a workstation from a building owner would represent which of the following situations:

What percentage of the total salon expenses generally represents compensation for the salon owner and employees?