WorksheetsCSI & CLI
Total questions: 12
Worksheet time: 6mins
CSI stands for...
Customer Satisfaction Inquiry
Customer Satisfaction Index
Customer Self Inquiry
Customer Solicit Index
CLI stands for...
Customer Liquidity Index
Company Level Index
Customer Loyalty Index
Company Loyalty Index
What is the "passport" question in CSI?
How satisfied are you with the meet & greet received in showroom?
How satisfied are you with the overall salesperson?
How satisfied are you with overall purchase experience?
Were you offered test drive?
What is the weightage for 5 Mix Score Questions in CSI?
Meet & Greet (10%), Salesperson (20%), Test Drive (10%), Handover (20%), Follow Up (10%)
Meet & Greet (10%), Salesperson (20%), Test Drive (20%), Handover (30%), Follow Up (20%)
Meet & Greet (10%), Salesperson (20%), Test Drive (10%), Handover (20%), Follow Up (5%)
Meet & Greet (20%), Salesperson (10%), Test Drive (10%), Handover (20%), Follow Up (20%)
If the customer rate you "4", what will be your score?
20 points
60 points
80 points
10 points
What is the score for you to pass CSI?
82
90
92
85
If the customer rate you "3", what is your score?
20 points
50 points
80 points
10 points
For CLI survey, how many times customer will receive the survey call?
2 times
1 time
4 times
3 times
At which months after the purchase customer will receive the last CLI call?
34 months
24 months
36 months
30 months
Among all CLI survey questionnaires, how many questions carry weight-age?
6
4
3
8
What is the weightage for Overall Handover Experience in CSI?
20%
10%
30%
40%
What is the standard procedure for you to make follow up call after vehicle delivery?
3 days
3 hours
3 weeks
2 days
