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TELUS Easy Payment for Tablets

Total questions: 13

Worksheet time: 20mins

Name
Class
Date
1.

What is the cost of Samsung Galaxy Tab A 8.4"on the Easy Payment on a 2 year service agreement?

a)

$7

b)

$5

c)

$20

d)

$12.50

2.

What is the cost of ZTEGrand X View 4 Tablet 8" on the Easy Payment on a 2 year term?

a)

$7.50

b)

$25

c)

$5

d)

$10

3.

What is the cost of Apple iPad (4th generation) on the Easy Payment on a 2 year service agreement?

a)

$7.5

b)

$39.58

c)

$30

d)

$10

4.
When quoting the mandatory connection fee for tablets/iPads, and other mobility connection. What are the important things to remember in order to avoid a poor customer experience?
a)
Do not indicate this is a “one time” connection fee; say per line instead
b)
No closing tool/waiver to offset the connection fee
c)
Do not indicate this is CRTC requirement
d)
All points are valid.
5.

True or False: With the easy payment offer, customers will have to pay the taxes upfront when they sign up on a 2 year service agreement.

a)

True

b)

False

6.
With the Easy payment for tablets, how much the customers can finance over a 2 year term?
a)
Upto $480
b)
Upto $180
c)
Upto $600
d)
It depends on the Retail price
7.

How much data is included in the Simple share tablet plan?

a)

2 GB

b)

1 GB

c)

Endless

d)

5 GB

8.

True or False: Customers can opt for TELUS Device care for Tablets for only $5/month.

a)

TRUE

b)

FALSE

9.

Fact or Fiction: Once the Cx has exhausted his peace of mind connect data threshold, the speed will be reduced to a maximum of 512 Kbps thereafter on all connected devices - Tablets.

a)

FACT

b)

FICTION

10.

How much data is included in the Tablet Peace of Mind Connect plan?

a)

Endless Data

b)

1 GB

c)

2 GB

d)

All points are invalid

11.

What is the cost of Apple iPad pro12.9 (5th generation) on the Easy Payment on a 2 year service agreement?

a)

$66.67

b)

$50

c)

$62.50

d)

$39.58

12.

True or False: Customer with Peace of mind plans are eligible for the Peace of Mind Access $0 - Tablet plan.

a)

True

b)

False

13.

To generate revenue for TELUS and for a positive customer experience, the CSS agents can offer the Peace of Mind Access $0 tablet on a standalone / BYOD tablet/iPad.

a)

Fact

b)

Fiction