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Assessment

Total questions: 20

Worksheet time: 15mins

Name
Class
Date
1.

What is AFFORDPLAN?

a)

Payment gateway

b)

Medical insurance

c)

Saving platform

d)

Healthcare saving platform

2.

What are three Greeting Rules of a Pitch?

a)

Good Eye Contact, Good Conversion, Great Opener

b)

Great Opener, Good Conversion, Great Smile

c)

Great Smile, Great Opener, Good Eye Contact

3.

What are the modes of Payment in affordplan?

a)

Cash

b)

Cheque

c)

Online

d)

All of Above

4.

Which set of documents required for the plan creation in the below list?

a)

Address Proof, Photo ID Proof

b)

Photo ID Proof, Photos

c)

Photos,Address Proof

d)

Signature,Photos

5.

What does FELAC stands for?

a)

F- Footfall, E-Enquiry, L-Lead, A-Appointment, C-Closure

b)

F- Footfall, E-Enquiry, L-Lead, A-Appointment, C-Conversion

c)

F- Footfill, E-Inquiry, L-Leed, A-Approach, C-Conversion

6.

Details required while Voucher Redemption?

a)

Patient Name, Plan ID, OTP

b)

Plan ID, Voucher Code, OTP

c)

Voucher Code, Patient Name, OTP

7.

While raising the hospital payment request in app following option to choose.

a)

Final Payment

b)

Payment Close

c)

Final Payout

d)

Plan Status

8.

If the patient is not convinced what is the next step we have to take.

a)

Do Calling & Convert

b)

Pitch Patient Again

c)

Take an Appointment

d)

Give contact details to ASM

9.

While collecting the payment through app for EMI which option we get?

a)

Cash at Hospital, Cheque at Hospital

b)

POS at Hospital, Cheque at Hospital

c)

Cheque at Hospital, Paytm

10.

What are the correct frequency of EMI Payment?

a)

Monthly, Fortnightly

b)

Fortnightly, Quarterly

c)

Quarterly, Annually

11.

Do we sale the plan on the basis of benefit/Discount?

a)

Yes

b)

No

12.

If the patient is saying he is not interested in Plan, Next action point ?

a)

Leave it

b)

Understand the reason

c)

Call the ASM

d)

None of the Above

13.

What is basic responsibility for the FC to take care in hospital ?

a)

Sales Target, Maintain Healthy Relation with Staff

b)

Resolve issue at Hospital, Maintain Healthy Relation with Staff

c)

Sales Target,Resolve issue at Hospital

d)

None of the Above

14.

What is the Dress code for FC at Hospital ?

a)

Jeans & formal Shirt, Saari, Suit

b)

Saari, Suit, Business Suit

c)

Suit, Jeans & formal Shirt, Business Suit

15.

Are we responsible for plan fulfillment or we are only responsible for plan creation?

a)

Fulfillment

b)

Creation

c)

Both

d)

None of the Above

16.

What are we offering the patient as Affordplan ?

a)

Saving Plan

b)

Benefit/Discount Plan

c)

Pre-Saving Plan

d)

Payment at Delivery

17.

For availing the discount voucher how much money patient has to save with us?

a)

Only Down-payment

b)

1st EMI Only

c)

Every EMI

18.

What kind of patient can avail our product and services in the hospital ?

a)

Cashless Policy Patient

b)

Reimbursement Policy Patients

c)

Cash Patients

19.

AffordPlan is a finance platform that helps in healthcare Savings ?

a)

True

b)

False

20.

If the voucher redemption is not working for any patient, first point of contact person ?

a)

OPS Team

b)

ASM

c)

Trainer

d)

Finance