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Effective Communication

Total questions: 15

Worksheet time: 15mins

Name
Class
Date
1.

Understanding yourself and your own personality is known as:

a)

Inter-Personal Communication

b)

Group Communication

c)

Intra-Personal Communication

d)

Diagonal Communication

2.

The term ‘proximity’ in communication refers to how close in age the two people communicating are to each other.

a)

True

b)

False

3.

What type of communication is a speech by a line manager to subordinates?

a)

Upward Communication

b)

Diagonal Communication

c)

Downward Communication

d)

External Communication

4.

What is vertical communication

a)

Staff at different levels in the hierarchy communicating

b)

Staff at the same level in the hierarchy communicating

c)

Staff in different businesses communicating

d)

None of them

5.

when staff at the same level in the hierarchy exchange emails, what type of communication are they using?

a)

Vertical communication

b)

Horizontal communication

c)

Informal communication

d)

None of them

6.

Complete the process of Communication: Sender, Encoding, Message, __________, Receiver, ____________, Feedback

a)

Channel, Noise

b)

Decoding, Response

c)

Decoding, Channel

d)

Channel, Decoding

7.

Appearance, facial expression, and body language are part of ________ communication.

a)

Formal Communication

b)

Verbal Communication

c)

Non Verbal Communication

d)

Oral Communication

8.

Communication is a static process

a)

True

b)

False

9.

Which of the following is not a part of the 7 C's of communication

a)

Completeness

b)

Courteous

c)

Courageous

d)

Consideration

10.

Inter school event means it will have students participating from:

a)

only our own school

b)

other schools

c)

different classes of only our school

11.

Sensing, Thinking, Self Evaluation, Perception are all examples of:

a)

Group Communication

b)

Mass Communication

c)

Intra-personal communication

d)

Inter-personal Communication

12.

When the principal issues a notice to all the staff and student, it is considered as:

a)

Downward Communication

b)

Cross/Diagonal Communication

c)

Upward Communication

d)

Informal Communication

13.

Which medium of communication would be considered for Formal Communication

a)

Telephonic Conversation

b)

Text Messages

c)

e-mail

d)

Casual discussions

14.

We communicate in order to:

a)

To educate, to inform, to entertain, to gather knowledge

b)

To establish relationships and to influence others

c)

To Solve problems

d)

All of the above

15.

UAE decided to introduce VAT and it was declared across the country that VAT will be applicable on purchase. This was an example of

a)

Group Communication

b)

Informal Communication

c)

Inter-Personal Communication

d)

Mass Communication