WorksheetsOakland-Oaklandish Telco Product Knowledge
Total questions: 15
Worksheet time: 8mins
What is ATT responsible for in the IWP plan?
The demarcation point and the outside of the home
Wire in the home only
ATT is responsible for taco Wednesday
The demarcation point and the inside of the home
Are Caller Id and 3way calling required on the Complete Choice Basic package?
Caller
Id and 3 way are required
Caller
id is required / 3 way calling is not a requirement
Not
sure
Caller
id and 3 way are not required
Benefits of Three-Way Calling ?
Adds
a lot to family celebrations by adding another family member to the
conversation
Ability
to add a third person in another location onto an existing call, local or long
distance Saves
time and confusion
Saves
time and confusion
Saves
money, two local people can speak to one long distance party
What's 2 Features included in the Illinois Complete Choice Basic?
Anonymous Call Block,Call Trace
Call Forwarding,Call Waiting ID
Call Return,Repeat Dialing
Call Waiting ID, Caller ID Name - Number Delivery with Anonymous Call Block
What is the only State that "On Demand only "the Complete Choice Basic Package"?
CALIFORNIA
NEVADA
TEXAS
Illinois
If a customer has TBE © what numbers are they trying to block?
Inmate Calls
ATT
Mom
Telemarketers
Which state charges customers to add TBE to their service?
Indiana
Wisconsin
Michigan
Ohio
What does TBE stand for?
Third Billing Examples
Toll billing exception
Toll Block Exceptions
Test block Exam
what are the correct components of the Telco
Complete Choice Basic (CCB) packet
Access Line, Call Waiting, Caller ID
Access
Line, MW: Up to 8 calling features, SW: Up to 11 calling features, W: Up to 12
calling features
Metro Plan, speed calling, three way calling, call waiting
All
of the above
Which service or services are eligible to create
an All Distance bundle
DTV, HSI, Voip
Only DTV, HSI
Only DTV & Wireless
Any of the following (DTV, HSI, IPTV, Wireless)
What region does not have unified messaging?
southwest
west
Midwest
southeast
What services are needed for unified messaging
to work?
Call forward busy/don’t answer
Message waiting indicator
Block AT&T UM
Call forward
The (_____) is an optional plan that helps ensure a customer’s inside wiring so if anything goes wrong, the customer does not incur substantial costs to pay for ATT service.
PWI
IWP
WIP
ATT
When can you offer inside wire maintenance plans?
Can be offered at anytime
Offer maintenance after the 90 day warranty
period or New Connect
Offer maintenance before the 90 day period
Customers are covered after installation or
repair
what is att responsible for pertaining to wiring?
the demarcation point and the inside of the home
the demarcation point and the outside of the home
att is responsible for taco Wednesday
Carne Aseda Caper
