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KC 37

Total questions: 10

Worksheet time: 50mins

Name
Class
Date
1.

Wholesale: what are the Thras.io's Wholesale Qualifications? Choose all that applies

a)

Physical store presence

b)

Buy our products and resell them to an end consumer

c)

Charges sales tax

2.

TRUE or FALSE: We will be posting ALL Walmart-related questions to the Walmart channel.

a)

True

b)

False

c)

Maybe

3.

Before submitting an Order Claim (Delivered but Lost) in Deliverr, what can we ask the customers first?

a)

Verify the shipping address provided

b)

Look around the delivery location for your package (e.g. left outside a nearby apartment)

c)

Check your mailbox or mail storage room

d)

None. Just file the claim.

4.

True or False: You can find a list of returned FBA purchases in the FBA customer returns report.

a)

True

b)

False

c)

Maybe

5.

These acts towards Product Reviews are prohibited by Amazon:

a)

Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews

b)

Solicit reviews only from customers who had a positive experience

c)

Ask customers to write only positive reviews or ask them to remove or change a review

d)

Contact customer to resolve their issues

6.

For Tier 1 ASINs, who's responsible for Suspensions due to "Used Sold As New"?

a)

Brand Manager

b)

AMZ All-Stars

c)

Brand Manager/ Brand Director

d)

Legal- Brand Compliance

7.

Which statements are true about Locating Amazon Seller Central Performance Notifications?

a)

These notifications can encompass some of the following topics like Category Approvals.

b)

These notifications can encompass some of the following topics like Pricing Issues.

c)

Even if there are no new notifications – it is always prudent to check our notifications page to see if one could have been missed.

d)

None of the above.

8.

For Tier 1 ASINs, suspensions due to "Negative Customer Experience" must be tracked in the Incident Report Tracker and the suspension channel

a)

True

b)

False

c)

Maybe

9.

What can trigger Alerts under Product Authenticity Customer Complaints?

a)

Amazon received a complaint about our product for fake or imitation product claims that are illegally sold while infringing upon legitimate owners' IP rights.

b)

Amazon received a complaint that our product is not as described on the website.

c)

Amazon received a complaint about sizing issues

d)

Some details on our product page do not comply with Amazon's terms and conditions.

10.

For Walmart, Orders CAN ONLY be canceled when it hasn't shipped.

a)

True

b)

False

c)

Maybe