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WorksheetsTS AUS Day 3 Knowledge Check
Total questions: 20
Worksheet time: 10mins
If the customer has a Wifi Hub and the b light is red, it is indicating what type of fault?
no sync
no auth
speed issues
wifi issues
If the customer has a Wifi Hub and the @ light is red, it is indicating what type of fault?
no sync
no auth
speed issue
wifi issue
If the customer has a Wifi Hub and the i light is blue, it is indicating what type of fault?
no sync
no auth
speed issue
wifi issue
If the customer has a Halo modem and the light is flashing orange, it is indicating what type of fault?
no sync
no auth
speed issue
wifi issue
If the customer has a Halo modem and the light is solid orange, it is indicating what type of fault?
no sync
no auth
speed issue
wifi issue
If the customer has a Halo modem and the light is stuck on blue for over 10 minutes, it is indicating what type of issue?
boot up
sync
auth
wifi
John calls MyRepublic and states he is having speed issues. The speed test comes through acceptable, but he is having issues loading pages, what could the issue be? More than one answer
MyRepublic network
dns
the IP allocated to account
firewall / security
Sarah contacts MyRepublic as she is unable to access any websites, what could the issue be? Multiple answer
MyRepublic network
no data flow
dns
the IP allocated to the account
The Optus id for MyRepublic services starts with what letters before the numbers?
MR
MYR
MRPC
What system to you check for drop outs on the account?
Radius
BOSS
Zendesk
NBN Portal
What do you need to run diagnostics in nbn portal?
the MYR number
the COID
the email address
the AVC
What is a ping test?
The ping is the reaction time of your connection–how fast you get a response from a modem after you've sent out a request.
The ping is the reaction time of your connection–how fast you get a response from a website after you've sent out a request.
The ping is the reaction time of your connection–how fast you get a response from BOSS after you've sent out a request.
The ping is the reaction time of your connection–how fast you get a response from a server after you've sent out a request.
What is a trace route?
Traceroute is a prompt that records the route through the Internet between your computer and a specified destination computer. It also calculates and displays the amount of time each hop took.
Traceroute is a prompt that records the route through the router between your computer and BOSS. It also calculates and displays the amount of time each hop took.
Traceroute is a prompt that records the route through the internal wiring between your computer and a the MyRepublic network. It also calculates and displays the amount of time each hop took.
Customers should run a speed test to their nearest capital city
True
False
A dynamic ip remains constant all the time.
True
False
A static ip remain constant all the time.
True
False
ACS and Radius will only work on firefox
True
False
Sam has chosen the Premium plan and has called with speed issues. They are in fttb technology and only getting 35mbps. What would you advise?
You are on Co-existence, this is expected
This is within the nbn acceptable speeds
Troubleshoot & raise a fault to investigate
Advise co-existence and offer plan reduction to Essential
Martin has an internet service at his address. Susan calls in stating the internet is down and wants assistance - what do you do?
Advise she is not authorised on the account so you cannot assist
Provide full troubleshooting confirming details of the service to get the internet online
Provide general troubleshooting assistance without disclosing details of the service
Raise a fault and get a technician out there to fix the issue
What level of support do we provide for BYO modems?
Basic set up, troubleshooting, and warranty replacement
Full set up, troubleshooting, and gamer settings including port forwarding and network configuration
Full set up & troubleshooting to get them online
Basic set up & troubleshooting to get them online
