WorksheetsU 27 U 34 U 36 U 35 U 39
Total questions: 20
Worksheet time: 10mins
KPI ( Key Performance Indicator) is system to:
Target to monitor business performance and customer satisfaction
Customer need based on surveys
Interview selection
An action plan is to provide clear and coherent strategic direction in accordance with organizational business;
Products
Timeline
Goals and objectives
Innovation is to:
Sell you products online
Develop strategies for new ideas
Create a hierarchy
A health and safety risk assessment is:
Risk management for business
Retain staff
Make sure the work place is clear of and hazards and dangerous objects
What is the document called in which you gather customers’ information, such as; their product preference, their price preference, their product needs:
Risk assessment
RMS
Survey
Identify the purpose of the business a plan:
To reach your goals
To keep records
For work experience
You should communicate plans to all relevant personnel and define individual roles and targets so that:
Everyone in the team has equal responsibilities
Counting cash
Record taking
Balancing product mix, volumes and pricing helps to?
Keep stock control
Optimize sales and profit
Train staff in there are of work
Which document would you use to consider customer needs and preferences in determining the market mix?
Survey
RMS
Measuring your business performance is important because?
To ensure you are making profit and taff are meeting targets
To ensure policy and procedures are in place
To develop relationship with staff
Barriers to successful negotiation are;
Anger, sarcasm and ridicule
Printers
Emails
it is important to conduct on-going research of customer requirements to?
Ability to meet deadlines
Identify opportunities for change and improvement
Promotion and advertising
When planning a negotiation it is important to :
Accurately document the agreement
Outline requirements
Collect, analyze and organize all information relevant to the negotiation
Before setting a negotiation meeting you should:
a) Determine time and place for the negotiation
a) Evaluate the outcome of the negotiation and decide upon further action
a) Confirm the final position ensuring agreement and understanding by all parties
For effective outcome you should:
Prepare relevant product and service knowledge
Organizational policies and procedures
The importance of choosing the most appropriate strategy
All above
Key stakeholders may include:
Business partners
Customers
The community
All above
Issues in communication may include:
Dealing with difficult customers
Not sending email
Informal face – to face /telephone contact
When would you use a selection criteria?
At an induction
When posting for a position
When selecting an employee with relevant skills/experience and qualifications
When would you need a contingency plan?
When plan A fails
When starting up a new business
When recruiting staff
a job description is important when advertising for staff
True
False
