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WorksheetsINSURANCE (T-Mobile) By: Chris
Total questions: 25
Worksheet time: 13mins
Phone insurance that has a 2 claim limit for each 12-month rolling period, per mobile number, for accidental damage or loss/theft.
Basic Device Protection
Protection 360
Device Protection
Basic Protection
For Protection 360 Phone Insurance, how much is the replacement for a screen protector?
$0.00
$5.00
$8.00
$10.00
Where can our customers request for a replacement for their screen protector?
Over the phone | Team of Experts
T-Mobile Retail Store
Assurant
Just need to call 1-800-TMOBILE
2 Types of Phone Insurance that we offer?
Device Protection 360
Basic Device Protection
Protection 360
Basic Protection 360
Device Protection
T-Mobile and the insurance provider will not credit non-return fees if a device is received after day __.
45
90
91
46
When will we charge applicable non-return fees if the defective device is not yet received?
1st day
45th day
46th day
44th day
A __ processing fee applies to warranty exchanges (hardware service/mechanical breakdown) handled through T-Mobile.
$5.00
$10.00
$15.00
Depends on the Phone Tier
If a customer is eligible, when do we add the Phone Insurance on a customer's account.
Same Day they Called for the Phone Insurance
Future Date to Day 1 of the customer's Next Billing Cycle
Back Date to day of the customer Current Cycle.
Depends on the customer's request.
How much is the deductible for a TIER 5 phone that has Accidental Damage for Basic Device Protection?
$149
$249
$99
$150
How much is the deductible for a TIER 3 phone that was Lost / Stolen for Basic Device Protection?
$100
$99
$49
$249
What are the 4 differences between Basic Device Protection and Protection 360?
Apple Care Services
Extended Warranty + Screen Protector
JUMP 2.0
Insurance Claim Limits
$5 processing fee for hardware service (mechanical breakdown)
If I use my 2 claims with Basic Device Protection, can I upgrade to Protection 360?
Yes
No, we cannot, since you already used 2 claims.
The customer needs to wait for 1 year or after the 2 claim limit would expire before the customer can upgrade to 360
What is the complete name of our trainer?
Montes Jane Tobongbanua
Grace Ann Frago
Joey Ryan Jamero
Jane Montes Tobongbanua
Chris Roldan Carcido
For Protection<360>, How much will be the monthly for Tier 4?
$8.59
$19.25
$14.00
$25.00
What does BYOD means?
Bring Your Own Duck
Boy You're Over Dead
Bless Your Other Daddy
Bring Your Own Device
Bring Your Own Door
Joey Ryan dropped his iPhone X and he doesn't have an insurance on his line. He can file a claim for accidental damage, but he needs to add the insurance first and pay the $99.00 for the claim.
TRUE
FALSE
Coverage starts at 12:01 p.m. on the date of enrollment
TRUE
FALSE
TRULSE
Insurance Providers
Asurant
Asurion
Apple Care
Assurant
Premium Handset Device Protectiom
Warranty is covered by Insurance
true
false
Your customer called in because then screen of his phone got damaged. Apple 6s Plus. After checking the account customer had 2 claims within this year. A warranty exchanged and 1 time the screen was fixed from the apple store. Is the customer eligible for another screen fixed?
YES- because customer is eligible for 3 warranty exchange within a year
YES- Because Screen damaged and warranty exchange is different
NO- because customer is limited for 2 claims within a year
NO- because the customer is not eligible at all
We should always hand off customers if they are calling about insurance claim
YES- because all insurance questions should be answer by the insurance
YES- because we cannot help the customer at all
NO- probe first the customer might be looking for warranty exchanged instead of insurance claim
NO- because we handle all insurance claim
How many Claim limits within a year for Protection 360?
4
2
3
1
For mobile number changes that happen within 24 - 48 hours of filing a claim, claims should be filed for the number that was active at the time of the incident.
True
False
Can file a claim except one:
Active Account
Past Due
Delinquent
Business
Assurant toll free number
1-866-866-6285
1-866-866-6286
1-866-866-6288
1-866-866-6256
