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Fieldwork

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

All required steps must be completed for the Field Activity to be considered completed.

a)

True

b)

False

2.

Which is not an example of a system generated FA through the Start/Stop Workbook?

a)

M-AUTO

b)

M-RECON

c)

M-MVIN

d)

M-MVOT

3.

No Field Order is created for Field Activities routed to MDM.

a)

True

b)

False

4.

The field technician may place a Field Activity on hold in CAD if conditions do not allow its completion?

a)

True

b)

False

5.

Field Orders are ______________ related.

a)

Account

b)

Service Agreement

c)

Premise

d)

Service Point

6.

FA's in “working”, “received”, “enroute” or “cleared” intermediate status, can be canceled

a)

True

b)

False

7.

__________ are used to communicate information or follow up from the field technician.

a)

FA Actions button

b)

Field Activity Portal

c)

Field Activity Characteristics

d)

Field Activity Remark

8.

Field Activities routed to MDM will populate with an Intermediate Status of dispatched when released to MDM.

a)

True

b)

False

9.

Intermediate Statuses are communicated from CAD until the Field Activity is completed or canceled.

a)

True

b)

False

10.

If a Meter linked to the Service Point does not have a Characteristic Type of SMARTMTR, CAD initially receives notice to work the Field Activity.

a)

True

b)

False

11.

How many attempts are made from CC&B to MDM before a To Do is created?

a)

2

b)

3

c)

4

d)

5

12.

The Instructions field will be used by OUC for communication of details back and forth to CAD

a)

True

b)

False

13.

Only those FA Types defined for a SP Type are available for selection.

a)

True

b)

False

14.

If the user reschedules a Field Activity in CC&B, the corresponding Field Order must also be rescheduled.

a)

True

b)

False

15.

Adding/Updating information in the Comments field is performed while the FA is any FA Status.

a)

True

b)

False

16.

Field Activities routed to CAD will have associated Field Orders. Field Activities routed to MDM will not have associated Field Orders.

a)

True

b)

False

17.

When a field activity is created, the value in the Field Activity Priority field is a predetermined default. The operator may override this value when in Pending or Held status.

a)

True

b)

False

18.

Specific FA Types are designated to be printed rather than sent to CAD. One example would be:

a)

M-MSON - Make Sure On

b)

M-MVIN - Metered Move In

c)

E-TREES – Tree Trim Customer

d)

N-CLUE - I Have No Clue

19.

When canceling a Field Activity CC&B will automatically cancels the associated FO.

a)

True

b)

False

20.

Accounts with the AMI OPT OUT alert pay additional fees/charges and require manual meter reads.

a)

True

b)

False