WorksheetsLevel 2 revision (H&S, legislation and client care)
Total questions: 15
Worksheet time: 9mins
"Explain to me you current daily skin care routine?"
is an example of what?
Open ended question
Closed question
Rude question
"Do you smoke?"
Is am example of what?
Open ended question
Closed question
Verbal questioning consists of ?
Questioning
Tone of voice
Language used
Body Language
Non-verbal communication consists of?
listening techniques
Tone of vioce
Facial expression
Body language
Marketing techniques used could be?
Magazines
Books
Social media
Shop window
What do you need to provide your clients at the end of the treatment?
Correct aftercare and home advice
A sugary drink
Correct aftercare
contraindication advice
What does the picture above portray?
Negative, uninterested body language
Positive, sensible body language
Scared, vulnerable body language
What is the above picture portraying?
Positive, open body language
Negative, uninterested body language
scared, vulnerable body language
What is a contra-action?
An adverse reaction that occurs after a treatment is performed
Something that would prevent a treatment
Something that would restrict a treatment
Confidential information should only be made available to whom consent has been given.
This caption belong to what act?
Data Protection Act 1998/GDPR
Health and Safety at Work Act 1974
Sales and Supply of Goods Act 1994
Consumer Protection Regulations 2000
Goods must be described, of merchantable quality and fit for their purpose.
Belongs to which act?
Health and Safety at Work Act 1974
Sales and Supply of Goods Act 1994
Trades Description Acts 1968 and 1972
Data Protection Act 1998/GDPR
The consumer has a seven day cooling off period during which s/he may cancel his/her purchase.
Belongs to which Act?
Data Protection Act 1998/GDPR
Health and Safety at Work Act 1974
Sales and Supply of Goods Act 1994
Consumer Protection Regulations 2000
Why is effective communication important when working out the clients needs and expectations?
So the client is satisfied with their treatment
So they cant complain about you
So injuries, mistakes and accidents don't happen
To show professionalism
Your personal space is like a bubble that surrounds you, if people move inside this bubble when you are having a conversation this could make you feel uncomfortable .
True
False
How will you respond to a client that is making a complaint?
Remain calm and respond correctly
Shout back
Do not say anything at all
