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WorksheetsInterpersonal/Social Skills
Total questions: 16
Worksheet time: 5mins
Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.
Technical Skills
Interpersonal Skills
Time Management Skills
Organizational Skills
These are all good rules for ____________.
i. Separate your feelings from your actions
ii. Stay calm
iii. Wait until you are calm to respond
iv. Write down your emotions
v. Stay positive
Making Friends
Appropriate Contact
Social Skills
Controlling Your Emotions
In order to learn how to control your emotions you need to learn to separate your emotions from your ________________.
Thoughts
Actions
Desires
Anger
It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?
During breaks
Waiting for a meeting to start
When you see a coworker working at his or her desk
Passing someone in a hall
When socializing with your manager or boss, there are some things you should NOT talk about. Which of the following situations should you NOT discuss with your manager or boss?
Last night's football game
Your relationship problems with a friend or significant other
A story you heard about in the news
The weather
Networking or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work?
Receive and share ideas
Learn about new opportunites
Increase business
All of the above
One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ___________ yourself.
Introduce
Talk about
Discuss
Promote
What is the best way to handle conflict in your life?
Be aggressive
Be deferring
Be assertive
True/False? You should always manage relationships for the better good.
True
False
True/False? Always be opened minded in the workplace.
True
False
Should you always have appropriate contact in the workplace?
Yes
No
I don't care
Which is the act to better control your emotions.
Stay calm
Lose control
Leave work
Call your mom
Some people find it uncomfortable to socialize with their bosses mainly because...
They won't have anything in common
Difference in rank
Shyness
Worried they will be yelled at
In order to help a customer you should be very patient, calm, and...
At work
On time
Cheerful
Have a degree in customer service
True/False? If you show respect to others, they will NEVER show respect to you.
True
False
True/False? If you are unsure when to socialize, it never hurts to be friendly.
True
False
